At Telenet group, we are committed to responsible supply chain management. The products and services we purchase from our suppliers have the same ethical, environmental, and societal impact as our own products and services. That is why we reward suppliers who are committed to sustainable practices and encourage others to improve. This objective is firmly embedded in our procurement process.
Telenet group gives preference to suppliers who can demonstrate that they meet the following criteria:
- Compliance with our policies and documents (see Policies and documents for suppliers), including sustainability, security, and privacy requirements
- Implementation of effective policies and processes to prevent modern slavery throughout operations and supply chains
- Definition of clear quality objectives and implementation of continuous improvement initiatives
- Support for customer audits and willingness to address improvement requests
- Commitment to applying these same high standards to their own suppliers
- Strong customer focus, successful project delivery, and a competitive value proposition
Supplier Selection Process
Telenet group applies a particularly rigorous supplier selection process. We use an online tool for reverse auctions as well as for requests for proposals, information, or pricing. If you are invited to participate in this selection process, we expect you to follow the process and use this tool. It ensures a structured, transparent, and fair procedure.
To participate in our supplier selection process, you must accept a confidentiality agreement to ensure that all communications and content related to the selection process remain confidential. Telenet group also commits to maintaining the confidentiality of all submitted proposals in accordance with the agreement. In addition, all our suppliers must comply with our supplier policy.
Supplier policy and documents
We expect all suppliers to comply with the following policies and documents:
Supplier Code of Conduct
Telenet group applies the highest standards regarding labour, human rights, environmental responsibility, and ethical behaviour, and expects the same level of commitment from its suppliers. Our Supplier Code of Conduct details these requirements. Suppliers, as well as their subcontractors, must have policies aligned with these standards across all their operations and supply chains.
Telenet group Code of Conduct
As a responsible organisation, we are committed to acting with integrity and honesty in all our business transactions. Our Code of Conduct defines the principles and values designed to ensure high ethical and legal standards, strengthen customer trust through fair treatment and innovative products, and foster employee trust through respect and integrity.
General Purchasing Conditions
As part of their contractual relationship with Telenet group, suppliers must accept our general purchasing conditions.
Anti-Corruption Policy
This policy outlines the guidelines that Telenet group employees, suppliers, and business partners must follow to comply with anti-corruption and anti-fraud laws, with a focus on integrity, ethical responsibility, and sound judgement.
Responsible procurement and supply chain
To manage potential risks within our supply chain, Telenet group has implemented a consistent approach to supplier assessment. This approach is designed to ensure that we procure products and services that comply with high environmental, social, and governance (ESG) standards.
Our supply chain processes are based on the values of openness, decency, and integrity, as defined in the Telenet group Code of Conduct. In addition, our principles guide how we manage potential risks in the following areas:
- International labour standards
- Ethics
- Health and safety
- Environment
- Procurement
If your organisation is selected as a supplier to Telenet group, we may ask you to have your ESG performance assessed by EcoVadis, a global specialist in ESG supply chain assessments. Although the EcoVadis CSR monitoring platform is partly funded by Telenet group, participation may involve an annual subscription fee.
Through the SBTi initiative, Telenet group has committed to reducing its carbon footprint. We aim for a 55% reduction by 2030 and carbon neutrality by 2040. We rely on our suppliers to help us achieve these goals. Your ambitions, targets, and performance regarding CO₂ emission reductions form part of the selection and evaluation criteria for suppliers working with Telenet group. Learn more
Information security
Telenet group manages sensitive information that must remain confidential to avoid compromising our ability to provide services to our customers. Any compromise of data or information systems may disrupt our operations. That is why we require our suppliers to rigorously protect access to data by complying with Telenet group’s security policy, as well as applicable national and international laws and industry standards, to ensure service continuity.
If, as part of providing goods or services to Telenet group, you may have access to Telenet group assets such as:
- physical assets (offices, data centres, etc.);
- logical assets (network infrastructure, support equipment, or network hosting services on behalf of Telenet group); or
- non-public information (including the collection, processing, storage, and management of Telenet group confidential and internal information);
you may be required to complete a security assessment as part of the supplier selection process.
Privacy and Data Protection
We attach great importance to the privacy of our customers and employees. Telenet group has built a strong reputation by treating privacy as a fundamental principle rather than merely a legal obligation. This enables us to reinforce our values and maintain our strong reputation. We consider the protection of privacy rights essential to our success. If your organisation processes personal data managed by Telenet group in the context of providing goods or services, we expect you to complete a privacy protection questionnaire during the supplier selection process, in line with our Privacy Policy, to allow us to carry out a privacy assessment.
Speak Up
If you observe or suspect behaviour that violates laws, rules, regulations, internal policies, or our Code of Conduct, you must report it immediately. We handle all complaints confidentially and investigate any credible report of misconduct. We prohibit any form of discrimination or retaliation against individuals who report suspected violations in good faith. To report a concern (anonymously if preferred) or ask questions, you can contact us through our secure online reporting system, Whispli.