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Welcome to Telenet. We are here for you.

Residential enquiries


Are you interested in our products or services? Are you planning to move?

Call 0800 66 046

  • Monday to Friday: 8h - 20h
  • Saturday: 9h - 17h30
  • Sunday and public holidays: closed

Do you have an administrative or technical question or problem? Would you like to discuss that with one of our staff?

Call 015 66 66 66


For all your administrative questions

  • Monday to Friday: 8h - 20h
  • Saturday: 9h - 17h30
  • Sunday and public holidays: closed

For all your technical and general questions

  • Monday to Friday: 8h - 22h
  • Saturday and Sunday: 9h - 22h

Do you want to cancel your subscription(s)? Are you moving abroad or moving in with your partner, has someone passed away?

Call 0800 66 350

  • Monday to Friday: 8h - 20h
  • Saturday: closed
  • Sunday and public holidays: closed

Write to us

You can also send your questions to Telenet by post.
We will contact you within 2 working days of receiving your letter.


Telenet NV
FAO: Customer Service
Liersesteenweg 4
B-2800 Mechelen


Don't forget to mention

  • Your name
  • Your client number (if applicable)
  • A telephone number on which we can reach you easily

Security issue?

Report a security issue? This is possible via next form.


Telenet Business product and services


Super fast and reliable internet connections

One can no longer imagine the business world without them: Internet applications. That is why Telenet has developed high-speed and operationally secure Internet solutions especially for businesses. Connect via fiber-optics, coax or DSL.



Secured VPN solutions for multiple branches

Want the best possible data traffic between your branches in Belgium and Luxemburg? Is there constant communication with employees working from home? Discover our advantageous, fast and secure VPN solutions tailored to your company.



Wireline telephony for inexpensive calls

Looking for a solution for your wireline business telephony? Depending on the number of lines and numbers that you need, your type of telephone exchange and the available access technology, we can offer you a solution customized for your company.


TV for business

Future-oriented digital television solutions tailored to businesses

Digital TV for business is a portfolio of future-oriented television solutions for hotels, sports centers, healthcare centers, hospitals, camping sites and other organizations. The formulas are sound, reliable and go hand in hand with top-quality business support.


Hosting & Cloud

Reliable, flexible, secure hosting and cloud solutions

You can come to us for domain name registrations, email & collaboration solutions and webhosting. Or you can entrust your entire IT infrastructure to us, avoiding the headaches and leaving the investment to us. We will find a solution tailored to your company that offers maximum flexibility and cost efficiency.



Fully integrated IT security for companies and governments

Leave nothing to chance, by choosing fully integrated security from Telenet. This ensures that your IT environment and data are optimally protected against external attacks. You opt for a ready-made security solution or we work with you to develop a custom solution.



Connectivity tailored to each carrier

Telenet is the perfect partner for national and international operators and service providers who want to offer their customers local access to networks, internet and voice services. Our vast, finely-meshed fibre network in Belgium and Luxembourg delivers the connectivity, reliability and quality you are looking for.


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Secure connections for your local branches and customers

Various options to simplify both access for your customers and expansion of your private networks. Versatile Ethernet connections, like E-Line, to high-bandwidth digital leased lines.


High-speed local internet access for your customers

Internet access for your customers in Belgium and Luxembourg. Extremely fast, secure and reliable. Available via fibre or copper (DSL).


The ideal solution for providing local voice service

The best service for collecting and delivering voice traffic through direct or indirect access. Choice of geographic numbers and four types of service numbers (0800, 078, 070 and 090x). 


Get in contact with Telenet

By phone

Looking for personal advice or information? Our experts listen to your needs and look for the solution that meets your individual needs.

Call 0800 66 066