What are cookies?
Cookies are small files saved on your computer, tablet or smartphone when you visit a website or use a mobile app. Some are necessary and others are not. The latter not only aid in ease of use but also enable us to get to know you better.
When you accept the recommended cookies on our websites, we optimize your online experience based on the information you share with us. The choice is yours.
Changing cookie preferences
You can manage which cookies you do and do not want via cookie preferences. To do so, click ‘Change cookie preferences’ below and at the bottom of our websites or in the app's settings.
Download our Cookie Policy (pdf-68 KB) for full details.
We use five different types of cookies:
- Category 1: necessary cookies (always set by default). These are necessary for the site to work as it should. You cannot switch them off.
- Category 2: analytical cookies (after permission via the cookie banner or cookie preferences). We use these to collect information about your visit by measuring how long you visit the site, how often you click etc. We use the information to improve the website.
- Category 3: personalization cookies (after permission via the cookie banner or cookie preferences). These cookies allow us to get to know you better and to tailor the website to your use.
- Category 4: advertising cookies (after permission via the cookie banner or cookie preferences). These cookies allow third parties to track your browsing habits. This means you also get relevant advertising on other sites.
- Category 5: social media cookies (after permission via the cookie banner or cookie preferences). These cookies enable us to make certain social media functions possible.
Download our Cookie Policy (pdf-68 KB) for full details.
First of all, you should know that some cookies are necessary. You cannot refuse them.
All other types of cookies (analytical, personalization, advertising and social media cookies) can be switched off during the first visit to the website, via the cookie banner.
If you want to change your cookie preferences later, you can do so via the ‘Cookie preferences’ link below or at the bottom of each page of our website.
Change cookie preferences
To some extent. If you accept the non-necessary cookies, we will use that information to improve your online experience for as long as you visit the site. And if you opt for that via the appropriate privacy settings (personal level), we will also use that information to send you personalized advertisements.
All about your privacy at Telenet
Privacy at Telenet
If you choose to share your data with us, we promise to handle it with care and responsibility.
Privacy settings
How may we use your data? You choose how personalized your Telenet experience is. You do this through your privacy settings.
Privacy rights
Your privacy rights give you greater insight into, and control over, the data we process about you.
Privacy breaches
Has something gone wrong with the way your data has been handled? If so, you can report a privacy breach quickly and easily.
Sharing data
Sometimes we need to share your data. For example, with external suppliers working on our behalf, because we are legally required to do so, or because you have given your consent.
Communication preferences
How may we contact you about offers and product information? You choose what you prefer.
Contact us
If you still have questions about your privacy after reading this page and the privacy policy, you can ask the Telenet Privacy Team.
Do you have a complaint regarding the processing of your personal data by Telenet, or do you want to start a mediation procedure? Visit the website of the DPA.
View our privacy policy in detail
This was a summary of our privacy policy. If you want to read everything in detail, please download our full privacy policy.
