Privacy breaches
We use the term ‘privacy breach’ to describe a situation in which personal data is accidentally or unlawfully deleted, lost, changed or shared.
Report a privacy breach
If you suspect something of this nature has happened to your data, you can report it.
You can also report a privacy breach at a Telenet Shop (Dutch) or via the Customer Service (Dutch).
First and foremost, we do everything we can to protect your data. To this end, we follow international standards and guidelines. With every new development or procedure, protection of your data is a top priority.
Our employees, partners and suppliers must all adhere to strict security protocols. Our employees also regularly take part in various internal training courses, and we screen our suppliers for compliance with our rules.
Section 4 of our privacy policy explains in detail how we protect your data.
You can also take steps to protect your data. Here are some tips:
- Use secure passwords that cannot be easily guessed.
- Do not share your passwords with others.
- Has there been a change to your household, such as a divorce? Unfortunately, such changes are occasionally accompanied by problems. In that case, it is best to reset both your Telenet account and your Wi-Fi. Also be sure to notify us if you move. This ensures that no mail containing your details ends up in the wrong hands.
- Secure your devices and networks.
- Have you noticed that something is wrong? Contact us as soon as possible so we can investigate the problem.
We take every report of a breach seriously. First of all, our specialized privacy team investigates the circumstances. Then they do what needs to be done to resolve the problem as soon as possible.
They also make suggestions for improvement of our processes, procedures and systems. This is how we prevent similar situations from happening again.
If appropriate, we also notify the Belgian Data Protection Authority (DPA) within 72 hours. Finally, we inform all concerned about the steps taken.
Yes, absolutely. In some cases we also have data of people who are not Telenet customers. For example, if you ever took part in a competition. Do you think that these data have been misused? Even then, you can report a privacy breach via the link above.
When someone tries to get hold of your data, we call it phishing. Unfortunately, this is becoming increasingly common. We have a lot more information on this. Read all about phishing and what you should do (Dutch).
All about your privacy at Telenet
Privacy at Telenet
If you choose to share your data with us, we promise to handle it with care and responsibility.
Privacy settings
How may we use your data? You choose how personalized your Telenet experience is. You do this through your privacy settings.
Privacy rights
Your privacy rights give you greater insight into, and control over, the data we process about you.
Sharing data
Sometimes we need to share your data. For example, with external suppliers working on our behalf, because we are legally required to do so, or because you have given your consent.
Cookies
Thanks to cookies, we know who you are when you visit our website. That makes using our site very convenient. What information you share with us is up to you!
Communication preferences
How may we contact you about offers and product information? You choose what you prefer.
Contact us
If you still have questions about your privacy after reading this page and the privacy policy, you can ask the Telenet Privacy Team.
Do you have a complaint regarding the processing of your personal data by Telenet, or do you want to start a mediation procedure? Visit the website of the DPA.
View our privacy policy in detail
This was a summary of our privacy policy. If you want to read everything in detail, please download our full privacy policy.
