Privacy settings
Telenet also uses your data for commercial purposes. Your privacy settings let you decide how we may use your data for this purpose. There are 4 categories, each with different options you can select. You’re in control!
What does Telenet use your data for?
We send you information about our products and services, either general or tailored to you. The more tailored it is, the more relevant the communication you receive will be.
We show you tips and recommendations for films and series you may like.
We show you personalized ad breaks from Telenet or, if you want, from the TV channels too.
We include your data anonymously in viewing figures to help improve programmes.
Changing privacy settings
Are you or have you ever been a Telenet customer, and do you have a MyTelenet account? If so, you can view and change your privacy settings in MyTelenet.
To do this, you must be the account holder or an administrator. If your profile role is user, you cannot change these settings.
Don’t have a MyTelenet account? Then contact our customer service or visit a Telenet shop.
All about your privacy at Telenet
Privacy at Telenet
If you choose to share your data with us, we promise to handle it with care and responsibility.
Privacy rights
Your privacy rights give you greater insight into, and control over, the data we process about you.
Privacy breaches
Has something gone wrong with the way your data has been handled? If so, you can report a privacy breach quickly and easily.
Sharing data
Sometimes we need to share your data. For example, with external suppliers working on our behalf, because we are legally required to do so, or because you have given your consent.
Cookies
Thanks to cookies, we know who you are when you visit our website. That makes using our site very convenient. What information you share with us is up to you!
Communication preferences
How may we contact you about offers and product information? You choose what you prefer.
Contact us
If you still have questions about your privacy after reading this page and the privacy policy, you can ask the Telenet Privacy Team.
Do you have a complaint regarding the processing of your personal data by Telenet, or do you want to start a mediation procedure? Visit the website of the DPA.
View our privacy policy in detail
This was a summary of our privacy policy. If you want to read everything in detail, please download our full privacy policy.
