Communication preferences for marketing
Telenet uses your data to communicate commercial offers and product information. You can choose how you would like to receive this communication. Please note: This does not apply to non-commercial communication.
Want to stay informed about commercial info?
You decide how Telenet keeps you informed about interesting offers and information. You can indicate your preferences via MyTelenet:
- Telenet may keep me informed by email
- Telenet may keep me informed by SMS
- Telenet may show me personalized advertising on online platforms such as Google, Facebook and Instagram
Both customers and former customers can choose not to receive personalized advertising from Telenet.
Please note that Telenet may still contact you in connection with the performance of your contract or when we are legally required to do so.
You can indicate this preference via MyTelenet. If that doesn’t work, contact customer service and we’ll help you.
There are lists you can add yourself to if you do not want to receive any letters or phone calls at all — not just from Telenet, but from other companies too:
- If you no longer want to receive commercial phone calls, use the Do Not Call Me list at www.donotcallme.be
- If you no longer want to receive commercial communications via the post, use the Robinson list at www.robinson.be
All about your privacy at Telenet
Privacy at Telenet
If you choose to share your data with us, we promise to handle it with care and responsibility.
Privacy settings
How may we use your data? You choose how personalized your Telenet experience is. You do this through your privacy settings.
Privacy rights
Your privacy rights give you greater insight into, and control over, the data we process about you.
Privacy breaches
Has something gone wrong with the way your data has been handled? If so, you can report a privacy breach quickly and easily.
Sharing data
Sometimes we need to share your data. For example, with external suppliers working on our behalf, because we are legally required to do so, or because you have given your consent.
Cookies
Thanks to cookies, we know who you are when you visit our website. That makes using our site very convenient. What information you share with us is up to you!
Contact us
If you still have questions about your privacy after reading this page and the privacy policy, you can ask the Telenet Privacy Team.
Do you have a complaint regarding the processing of your personal data by Telenet, or do you want to start a mediation procedure? Visit the website of the DPA.
View our privacy policy in detail
This was a summary of our privacy policy. If you want to read everything in detail, please download our full privacy policy.
