Contact us
Do you have a question about your bill or payment, or is there an outage in your area?
Find your solution easily online or contact our customer service.
Check it quickly online
You can easily manage your products and services yourself via MyTelenet or the MyTelenet app.
For example: view and pay your invoice, track your usage, activate or deactivate an option, etc.
Need help
Can’t find what you’re looking for online? Our team is here to help. Contact us in the way that suits you best.
Click on the option of your choice for more information.
Get help straight away via our chat. Our Telenet AI assistant will guide you first.
Need extra help? One of our team members will take over the conversation. Our team is available every day from 07:00 to 23:00.
By logging in first, your chat history is saved and you’ll receive updates by email.
No login yet? You can easily create one.
Call us on 015 66 66 66
Opening hours
Monday to Friday 08:00 to 20:00
Saturday 09:00 to 18:00
Sunday and public holidays closed
- Good to know:
Our team is particularly busy on Mondays and Saturdays
We’re also here for you in our shops.
Find a Telenet shop near you.
