Welcome to Telenet
We, at Telenet, provide you with the best connection via the internet, mobile or fixed telephony for your home and your business. You can also enjoy the best entertainment and TV experience with Telenet TV!
One connection, total freedom.
We are here for you
With a super-fast and safe internet connection to every corner of your house or office. Thanks to the most useful features, you can enjoy a great flow. How, where and when you want.
And with our help when you need it.
Residential customers
Are you interested in our products or services? Are you planning to move?
Do you have an administrative or technical question or problem? Would you like to discuss that with one of our staff?
For all your administrative questions
- Monday to Friday: 8h - 20h
- Saturday: 9h - 17h30
- Sunday and public holidays: closed
For all your technical and general questions
- Monday to Friday: 8h - 22h
- Saturday and Sunday: 9h - 22h
Do you want to cancel your subscription(s)? Are you moving abroad or moving in with your partner, has someone passed away?
You can also send your questions to Telenet by post.
We will contact you within 2 working days of receiving your letter.
Telenet BVBA
FAO: Customer Service
Liersesteenweg 4
B-2800 Mechelen
Don't forget to mention
- Your name
- Your client number (if applicable)
- A telephone number on which we can reach you easily
Choose your mail form. Do you have…
- a question about your bill, or want to change your subscription?
- a technical question?
- a complaint?
- a question about your domain name?
We will get in touch with you as soon as possible.
Business customers
Internet
Super fast and reliable internet connections
One can no longer imagine the business world without them: Internet applications. That is why Telenet has developed high-speed and operationally secure Internet solutions especially for businesses. Connect via fiber-optics, coax or DSL.
Networks
Secured VPN solutions for multiple branches
Want the best possible data traffic between your branches in Belgium and Luxemburg? Is there constant communication with employees working from home? Discover our advantageous, fast and secure VPN solutions tailored to your company.
Telephony
Wireline telephony for inexpensive calls
Looking for a solution for your wireline business telephony? Depending on the number of lines and numbers that you need, your type of telephone exchange and the available access technology, we can offer you a solution customized for your company.
Mobile
Mobile subscriptions exclusively for business owners
We have mobile plans for business owners with which you can call, text and surf completely in line with your business needs, even if you often take business trips.
TV for business
Future-oriented digital television solutions tailored to businesses
Telenet TV for business is a portfolio of future-oriented television solutions for hotels, sports centers, healthcare centers, hospitals, camping sites and other organizations. The formulas are sound, reliable and go hand in hand with top-quality business support.
Hosting & Cloud
Reliable, flexible, secure hosting and cloud solutions
You can come to us for domain name registrations, email & collaboration solutions and webhosting. Or you can entrust your entire IT infrastructure to us, avoiding the headaches and leaving the investment to us. We will find a solution tailored to your company that offers maximum flexibility and cost efficiency.
Security
Fully integrated IT security for companies and governments
Leave nothing to chance by choosing fully integrated security from Telenet, thus ensuring that your IT environment and data are optimally protected against external attacks. You opt for a ready-made security solution or we work with you to develop a custom solution.
Carriers
Connectivity tailored to each carrier
Telenet is the perfect partner for national and international operators and service providers who want to offer their customers local access to networks, internet and voice services. Our vast, finely-meshed fibre network in Belgium and Luxembourg delivers the connectivity, reliability and quality you are looking for.
Products and services intended for large companies and organizations
Products and services intended for self-employed and small companies
Looking for personal advice or information? Our experts listen to your needs and look for the solution that meets your individual needs.
