Privacy breaches

We use the term ‘privacy breach’ to describe a situation in which personal data is accidentally or unlawfully deleted, lost, changed or shared.

Report a privacy breach

If you suspect something of this nature has happened to your data, you can report it. 

You can also report a privacy breach at a Telenet Shop (Dutch) or via the Customer Service (Dutch).

First and foremost, we do everything we can to protect your data. To this end, we follow international standards and guidelines. With every new development or procedure, protection of your data is a top priority.


Our employees, partners and suppliers must all adhere to strict security protocols. Our employees also regularly take part in various internal training courses, and we screen our suppliers for compliance with our rules.


Section 4 of our privacy policy explains in detail how we protect your data. 

You can also take steps to protect your data. Here are some tips:

  • Use secure passwords that cannot be easily guessed.
  • Do not share your passwords with others.
  • Has there been a change to your household, such as a divorce? Unfortunately, such changes are occasionally accompanied by problems. In that case, it is best to reset both your Telenet account and your Wi-Fi. Also be sure to notify us if you move. This ensures that no mail containing your details ends up in the wrong hands.
  • Secure your devices and networks.
  • Have you noticed that something is wrong? Contact us as soon as possible so we can investigate the problem.

We take every report of a breach seriously. First of all, our specialized privacy team investigates the circumstances. Then they do what needs to be done to resolve the problem as soon as possible.


They also make suggestions for improvement of our processes, procedures and systems. This is how we prevent similar situations from happening again.


If appropriate, we also notify the Belgian Data Protection Authority (DPA) within 72 hours. Finally, we inform all concerned about the steps taken.

Yes, absolutely. In some cases we also have data of people who are not Telenet customers. For example, if you ever took part in a competition. Do you think that these data have been misused? Even then, you can report a privacy breach via the link above.

When someone tries to get hold of your data, we call it phishing. Unfortunately, this is becoming increasingly common. We have a lot more information on this. Read all about phishing and what you should do (Dutch).

All about your privacy at Telenet

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Privacy settings

How may we use your data? You choose. You can do this through your privacy settings. There are four levels: from general to unique.



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Privacy rights

Your privacy rights give you greater insight into and control over your data that we process.




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Privacy breaches

Has something gone wrong with your data? Then you can report a breach of privacy quickly and easily.




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Sharing data

Sometimes it is necessary for us to share your data. For example, with external suppliers who work on our behalf, because we are legally obliged to do so or because you gave your permission.


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Thanks to cookies, we know who you are when you visit our website. That makes using our site very convenient. What information you share with us is up to you!




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Contact us

If you still have questions about your privacy after reading this page and the privacy policy, you can ask the Telenet Privacy Team.

Do you have a complaint regarding the processing of your personal data by Telenet, or do you want to start a mediation procedure? Visit the website of the Belgian Data Protection Authority DPA.

Our privacy policy

This was the summary of our privacy policy. Do you want to read everything in detail? Then download our full privacy policy.