Customers, former customers and even those who have never been customers can choose not to receive advertising from Telenet. This is called full opt-out.
If you choose this option, we will switch you to the ‘General’ privacy level and deactivate all your communication channels. Please note: Telenet can still contact you in connection with the execution of your contract and when we are required to by law.
Customers and former customers can fully opt out via My Telenet (Dutch), by choosing ‘Full opt-out for all commercial communications’. If you are unable to do this via My Telenet, contact our Customer Service or visit one of our Telenet Shops.
- no longer want to receive commercial emails, use the unsubscribe option in the email concerned.
- no longer want to receive commercial text messages, text ‘STOP’ to the number concerned.
Have you never been a customer, but nevertheless get advertisements? This is only possible if you have given your consent in the past. You can unsubscribe via the unsubscribe option in the email, via the customer service or at one of our Telenet Shops
Good to know
There are also lists you can put yourself on if you don't want to receive any letters or phone calls at all, not only from Telenet but also from other companies:
- If you no longer want to receive commercial phone calls, use the Do Not Call Me list at www.dncm.be.
- If you no longer want to receive commercial communications via the post, use the Robinson list at www.robinson.be (Dutch).