Working in customer service at Telenet

customer support agents in front of laptop

Welcome to Telenet!

In customer service, you provide our customers with lasting answers. At home in your slippers or at the office, and via chat, phone, social media or mail. There is no lack of variety. Growth and new opportunities? That's another check. And that permanent contract? You get it on day one.

We continuously invest... in you!

In customer service, you receive a competitive gross salary, supplemented with a host of fringe benefits. This includes meal vouchers, hospitalization insurance that you can extend to the entire family, a mobile monthly plan, a smartphone and discounts on our Telenet products. You can work flexibly, from home (up to three days a week, with an additional allowance) or in one of our open, social coworking spaces. Moreover, we invest in training – in you, that is!

Ready to get started at Telenet?

We pull out all the stops to welcome you. And even after your onboarding we will continue to ensure you are happy working with us, with homeworking options, well-being initiatives, plenty of autonomy, and much more.

This is what we can offer you
  • A permanent contract straight from the start
  • Diverse tasks via various channels
  • Internal training to boost your confidence
Why you are a good match for us
  • Satisfied customers are your number-one priority
  • You get it sold, even when you are working from home
  • Commercial and personal: you have no problem combining both approaches
Things to consider
  • You answer every question as if it was the first time you heard it. In other words, you are patient
  • No two days are the same. You adapt effortlessly
  • You do your part to contribute to the team results

Being open to challenges and wanting and being able to do things: that attitude will really take you far here.

Jolie & Wim

Positions that may interest you

Both B2B and B2C

In customer service we have both B2B and B2C positions. Helping new people every day, or becoming the familiar face for a regular customer: it's all possible.

Generic or specialized

From answering general questions to getting to grips with technical problems, our customer service team has a need for both kinds of people, who provide first-class assistance without exception.

Numerous channels

You know how our customers enjoy online customer meetings or video calls with their grandmother, and you solve their problems. You assist them via calls, mails, chat or social media – fluently, with a friendly attitude and a touch of humour.

Ready to apply for a position at Telenet? Let's do it!

Step 1

You respond to a vacancy by submitting your CV and cover letter. Gift wrap optional. 

Step 2

One of our recruiters gives you a call as soon as they can. Feel free to start firing off questions during this call.

Step 3

Time for an online exercise, in which we carefully examine your competencies.

Step 4

You have a chat with the recruiter. For certain positions, the hiring manager joins in.

Step 5

Finally, you will have a conversation with the manager, after which we will make you an offer. For some positions, you visit the work floor.



Colleagues who get things done

Want to join us in getting things moving?
If you still have questions,

our recruiter Nathalie will be happy to help!