We are urgently looking for customer service employees in Mechelen!
Welcome to Telenet!
At Customer Service you provide our customers with correct and, where possible, comprehensive answers. In the comfort of your own home or in the office. Plenty of variation. Scope for growth and opportunities? Also a resounding yes. And that permanent contract? That will be in place from the outset.
No experience? No worries!
Are your computer skills not quite up to date? Nervous about going back to work or coming from a completely different industry? At Telenet we do not consider this a problem. Our Workhappy coaches are here to guide you through the transition to a job at Telenet. And remember, you're not the first to make the switch. Lots of enthusiasm is already a good start, and with optimum guidance from our coaches and trainers you too will be providing the best possible support to our customers in no time at all.
We continue to invest in you!
Literally, because you will receive a competitive gross salary from us with a host of fringe benefits, including meal vouchers (useful to have), hospitalization insurance (potentially also for your entire family unit), a telephone subscription and - of course - discount on our Telenet products.
You can also adopt a flexible work schedule, up to three days working from home with an additional expense allowance. Or you can use one of our attractive open-plan coworking spaces. And we continue to invest, with a lot of interesting training packages. All for your benefit!
Ready to start
We will pull out all the stops to welcome you. Even after your ‘onboarding’ we will continue to make sure that you are happy working for us, with working from home options, wellbeing initiatives, coaching, a high degree of autonomy etc.
- A stable job with plenty of variety
- Training that gives you confidence
- Satisfied customers are your number one priority
- You can do it, even working from home
- You have no problem combining commercial and communication aspects
- You have limitless patience
- No two days, calls or customers are the same
- You actively contribute to the team's results
I had absolutely no experience, but they reassured me that they would provide me with adequate training. And that’s how it worked out.
We can offer you
Coaching in abundance
We will provide you with appropriate training so that you become an excellent customer advisor. You start with in-depth training for a period of four to six weeks. Even after your ‘onboarding’ you can continue to develop your career with interesting training options and lots of opportunities.
Customer relationships: check!
You will assist people daily, irrespective of whether they are new faces or regular customers. You build up relationships of trust and don’t shy away from any topic, helping customers move forward.
A team to rely on
Even though you will be working independently, you will never have to face things alone. You will join a great, welcoming team of colleagues who will help you with any question or problem.
Applying for a job at Telenet? No problem!
You respond to a vacancy by submitting your CV and cover letter. Gift wrap optional.
One of our recruiters will call you as soon as possible. During this conversation, you will already have the opportunity to submit your initial questions.
Time for an online exercise, in which we carefully examine your competencies.
You have a chat with the recruiter. For certain positions, the hiring manager joins in.
Finally, you will have a conversation with the manager, after which we will make you an offer. For some positions, you visit the work floor.
Wanted
Wanted
Colleagues who get things done
our recruiter Nathalie will be happy to help!
