In customer service, you provide our customers with lasting answers. At home in your slippers or at the office, and via chat, phone, social media or mail. There is no lack of variety. Growth and new opportunities? That's another check. And that permanent contract? You get it on day one.
We pull out all the stops to welcome you. And even after your onboarding we will continue to ensure you are happy working with us, with up to three days of homeworking, well-being initiatives, plenty of autonomy, and much more.
You respond to a vacancy by submitting your CV and possibly a cover letter. Gift wrap is optional.
One of our recruiters calls you for an initial screening. Feel free to fire off your questions.
Time for an online exercise, in which we carefully examine your competencies.
You have a chat with the recruiter. For certain positions, the hiring manager joins in.
Finally, you will have a conversation with the manager, after which we will make you an offer. For some positions, you visit the work floor.
In customer service we have both B2B and B2C positions. Helping new people every day, or becoming the familiar face for a regular customer: it's all possible.
From answering general questions to getting to grips with technical problems, our customer service team has a need for both kinds of people, who provide first-class assistance without exception.
You know how our customers enjoy online customer meetings or video calls with their grandmother, and you solve their problems. You assist them via calls, mails, chat or social media – fluently, with a friendly attitude and a touch of humour.
In customer service, you receive a competitive gross salary, supplemented with a host of fringe benefits. This includes meal vouchers, hospitalization insurance that you can extend to the entire family, a mobile monthly plan, a smartphone and discounts on our Telenet products. You can work flexibly, from home (up to three days a week, with an additional allowance) or in one of our open, social coworking spaces. Moreover, we invest in training – in you, that is!