This privacy policy is intended for everyone who uses our products and services. By "everyone", we mean natural persons (not companies or firms) about whom we know who they are (you are identifiable, an individual).

We think primarily of our customers, former customers and future customers (prospects). But also employees who make use of Telenet services through their employer, contact persons of our suppliers and partners, visitors of our points of sale and company buildings, visitors of our websites, users of our Apps, participants of competitions and events,... are protected by this privacy policy.

For more information we refer to chapter 2 of the Telenet Privacy Policy.

In order to carry out its activities, Telenet processes various categories of personal data. Depending on which Telenet service you use, we collect and use different types of personal data:

In general, we process your personal data mainly for the purpose of preparing, executing or terminating your contract, i.e. to provide you with the best possible service. In some cases, however, we may process certain data to comply with a legal obligation or to protect our legitimate interests. If the processing of your personal data is not necessary for one of these three reasons, we always ask your consent to process your personal data. As a customer, you can manage your consent through your privacy level.

For more information we refer to chapter 3 of the Telenet Privacy Policy.

The protection of your personal data is a priority for Telenet. To this end, we have implemented appropriate technical and organizational security measures to protect the personal data contained in our systems and databases as much as possible against unauthorized access and/or use, loss or theft. These measures are regularly tested, evaluated and, where necessary, adapted in order to guarantee an adequate security level at all times.

Telenet also imposes high security requirements on its partners and suppliers who process your personal data on our behalf. By means of contractual guarantees we ensure that, just like us, they process your data safely and with respect for the privacy legislation.

For more information we refer to chapter 4 of the Telenet Privacy Policy.

In certain cases, we use third parties to provide our services. As part of this, these third parties may be given access to your personal data that is necessary for them to perform their task on our behalf.

The law requires us to transfer certain personal data to a number of authorized bodies such as emergency centers, judicial authorities or tax authorities.

It is also possible that your data is passed on to partners so that you can make use of their services, but we only do this with your consent.

For more information we refer to chapter 5 of the Telenet Privacy Policy.

We are not allowed to keep personal data longer than is necessary to realize the purpose for which we collect it.

We have defined retention periods per category of data (taking into account the purpose) and after expiry of the applicable retention period(s), personal data is automatically deleted or anonymized.

For more information we refer to chapter 6 of the Telenet Privacy Policy.

We use your personal data mainly to guarantee you a good service, but in addition your personal data can also be processed for commercial purposes. For these purposes, we want to give you control over your data: you decide which data we can use. We have therefore developed a system of 4 privacy levels (general, focused, personal and unique) that allow for different degrees of data use. It is also possible to completely unsubscribe from commercial communication.

As a new customer you are automatically activated in our 'privacy level 2 - focused', but you can change your privacy level at any time.

For more information about the different privacy levels and how you can manage your privacy level, we refer to chapter 7 of the Telenet Privacy Policy.

You have the right to ask Telenet to provide access to the personal data that relate to you, to have them corrected, erased, transferred or to object to their processing.

For more information on your privacy rights and how to exercise them we refer to chapter 8 of the Telenet Privacy Policy.

Telenet may amend this privacy policy from time to time. We will, of course, inform you in advance of any significant change via our websites or other common communication channels and, when required by law, we will ask for your prior consent for our (new) processing activities.