The collection and use of your personal data by Telenet take place in accordance with the applicable laws and regulations. This relates, in particular, to the General Data Protection Regulation, also known as GDPR, and other applicable legislation such as the Electronic Communications Act. In the legislation, the collection and use of your data is referred to as the 'processing of personal data'.
We are Telenet BV (with registered offices at Liersesteenweg 4, 2800 Mechelen, and registered with the KBO under number 473.416.418) and act as data controller of the personal data we collect and process.
This means that we determine which personal data we collect and use, how we do so and why. We also make sure we always do this in line with the applicable laws and regulations.
We are your point of contact and that of the supervisory data protection authorities for all questions relating to the use of your personal data.
In order to carry out its activities, Telenet processes various categories of personal data. Depending on which Telenet service you use, we collect and use different types of personal data:
In general, we process your personal data mainly for the purpose of preparing, executing or terminating your contract, i.e. to provide you with the best possible service. In some cases, however, we may process certain data to comply with a legal obligation or to protect our legitimate interests. If the processing of your personal data is not necessary for one of these three reasons, we always ask your consent to process your personal data. As a customer, you can manage your consent through your privacy level.
The protection of your personal data is a priority for Telenet. To this end, we have implemented appropriate technical and organizational security measures to protect the personal data contained in our systems and databases as much as possible against unauthorized access and/or use, loss or theft. These measures are regularly tested, evaluated and, where necessary, adapted in order to guarantee an adequate security level at all times.
Telenet also imposes high security requirements on its partners and suppliers who process your personal data on our behalf. By means of contractual guarantees we ensure that, just like us, they process your data safely and with respect for the privacy legislation.
In certain cases, we use third parties to provide our services. As part of this, these third parties may be given access to your personal data that is necessary for them to perform their task on our behalf.
The law requires us to transfer certain personal data to a number of authorized bodies such as emergency centers, judicial authorities or tax authorities.
It is also possible that your data is passed on to partners so that you can make use of their services, but we only do this with your consent.
We are not allowed to keep personal data longer than is necessary to realize the purpose for which we collect it.
We have defined retention periods per category of data (taking into account the purpose) and after expiry of the applicable retention period(s), personal data is automatically deleted or anonymized.
We use your personal data mainly to guarantee you a good service, but in addition your personal data can also be processed for commercial purposes. For these purposes, we want to give you control over your data: you decide which data we can use. We have therefore developed a system of 4 privacy levels (general, focused, personal and unique) that allow for different degrees of data use. It is also possible to completely unsubscribe from commercial communication.
As a new customer you are automatically activated in our 'privacy level 2 - focused', but you can change your privacy level at any time.
You have the right to ask Telenet to provide access to the personal data that relate to you, to have them corrected, erased, transferred or to object to their processing.
I want to manage my privacy level.
You can adjust your privacy level yourself:
I want to exercise my privacy rights.
I want to report a privacy breach to the Data Protection Officer.
Report a privacy breach using this form.
I have another question about the processing of my personal data.
You can also send your question, complaint or request by letter to the attention of the Data Protection Officer (or "DPO"):
If you have a complaint in connection with the processing of your personal data by Telenet, or if you wish to initiate a procedure for mediation, you can contact the Data Protection Authority via https://www.gegevensbeschermingsautoriteit.be/burger/acties/klacht-indienen
Latest update: 8 February 2021