First of all, we want you to know that we never open or process your content data. Telenet Safespot processes that you visit YouTube, but it does not see which video you watch on YouTube. Or it processes that you visit the website of a bank, but it does not see your personal customer zone (so it has no access to your bank account). We do not read your e-mails but if you try accessing the link or attachment in the phishing e-mail or store the e-mail attachment locally, we will inspect it and block the harmful content. Please note that we do not protect you from receiving spam e-mails, and you can still read them and open the links in those e-mails. We will however inspect the webpage you are trying to access and will block it in case it is infected.
We do not collect your location data like your GPS coordinates. However, please note that when you install the Safespot app and/or the Safespot Guard app on your mobile device, it asks you to agree to share your location data.
Also, we do not process any sensitive data such as data about your racial or ethnic origin, political views, sexual preferences and health.
Safespot+/Safespot Pro software agent on the modem:
The Safespot+ software agent scans your internet traffic, or better said, it deep dives into your TCP/IP traffic. It makes sure that you do not visit malicious websites (so it analyses the websites you visit) and it monitors the load of your traffic (if your smartwatch suddenly starts to show a high peak in traffic, it may be hacked and used for a DDOS attack, the agent can block this device & make sure it cannot communicate to your other devices on the network). The data processed here is the URL, IP address, MAC address, ports, DNS requests, domain visited (e.g. Facebook), domain category (e.g. social media), date and timestamp, volumes, packet metadata, router ID, overall network bandwidth stats, Tx/Rx packets/bytes, Safespot device ID, hostname, device type, DHCP options, user agent, last connection time, device stats/bandwidth, device wifi signal, connection type (this is a non-limitative list).
The software agent also identifies the devices connected to your modem. It allows you to see, in the Safespot app, which devices are connected to your network and which devices are showing strange behaviour. It enables you to block access to your network. It collects several technical data like the hostname, software version, firmware, manufacturer, device creation data, device last update date, model, MAC address, IP address, DHCP request, user agent, UNpN, devices display name (the nickname given to the device), banner grabbing, ICMP, SSDP user agent, device traffic signature data, network ID and Telenet Safespot device ID (this is a non-limitative list).
Data processed through the Safespot app:
In the Safespot app you can monitor the Telenet Safespot activity and see how the devices connected to your network are doing. You can also invite devices to install the Safespot Guard app.
We also collect and process analytical data on the use of this app like which device installed the app (& when), how you navigate, which features you use & when you use it. For this purpose, the following data is collected: the OS of your device, the MAC address, data & timestamp (this is a non-limitative list).
Data processed through the Safespot Guard app:
This advanced antivirus program that you install on your laptops, tablets and smartphones protects your devices on any internet network, at home and on the go. It protects your device from trojans, viruses, rootkits, spyware, adware and so on. This antimalware protection consists of automatic file scan, real-time e-mail and web traffic inspection, real-time monitoring of running applications and on-demand scans. It operates through an external VPN, your traffic leaves your device for scanning by our specialized security vendors. They need that data for the purposes of troubleshooting and error analysis and to ensure a fast and secure connection.
The file scan prevents malware threats from entering the system by scanning local and network files when they are accessed (opened, moved, copied or executed), boot sectors and potentially unwanted applications (PUA). The functionality can also be triggered on demand and will identify the same type of threats for the desired location on the local computer. The program continuously monitors applications running on the endpoint for malware-like actions. Advanced Threat Detection will automatically try to disinfect the detected file. Please note that the antivirus protection is only available on Windows and macOS, and not on iOS devices.
Part of the traffic scan is preventing malware from being downloaded by checking incoming e-mails and web traffic in real time. It does not protect you from receiving spam e-mails but we will block the harmful content if you click on the links in the phishing mails or download the e-mail attachment.
The data processed is the accessed URL, IP address, MAC address, Telenet Safespot device ID, device type, OS version, ports, DNS requests, date and timestamp, volumes, file path-, name- & attributes, last file write time, signatures version (this is a non-limitative list). We also collect and process analytical data on the use of this app like which device installed the app (&when), how you navigate, which features you use & when you use it. For this purpose, the following data is collected: the OS of your device, the MAC address, data & timestamp (this is a non-limitative list).
Data processed through the Digital Habits:
Digital Habits are meant to protect your family members and help setting boundaries on connected devices to control the internet access and content for them. It regards for example: creating family members profiles, including their avatar, assigning devices and age profile, category blocking, setting time limits for apps and/or websites, blocking specific content. Next to this, it is possible to enable safe search for various search engines, and implement “digital well-being” options: pause/play functionality (applying immediate block on internet usage), usage limit (configuring a certain time limit on internet usage per day, set bedtimes & homework times for internet usage).
Digital Habits are set by the customer in the Safespot app, and these controls are applied on the modem itself and also in the Safespot Guard app. The data is connected in the Telenet cloud to manage policies for devices both in- and out of home. You can set controls to other profiles and change these settings anytime.
We process your user data such as your phone number for sending a mobile application download link, technical data on your connected devices (eg, IP-address, MAC-address, device type, etc), consumption data such as allowed/blocked websites, blocked time, or information on policy violation events (eg, security violations, digital habits violations).
Data processed through Safesurf:
Safesurf also uses the Safesurf security solution but not the full range of its functionality. When Safesurf is installed on your modem, we only process fingerprinting data and DNS blocking data. We collect such data as the IP-address and device information for the purposes of improved customer care. DNS blocking prevents you from visiting malicious websites. In case you attempt to access an unsafe domain, we will check whether it is indeed a phishing website and will block that website. We will collect such data as IP-addresses and the domain name that you are trying to access in order to enable you to surf safely.