Ask your question via our Telenet chat
Ask your question via our Telenet chat and we’ll get you started straight away. Bills, usage, Wi-Fi, products or settings: you’ll get clear answers to all your questions about your Telenet. Can’t sort it out with our AI assistant? Then one of our agents will seamlessly take over the conversation.
Always at hand
Start a chat with Telenet’s AI assistant quickly in the MyTelenet app or on MyTelenet. You’ll find your full chat history in one place. And you’ll receive a notification with every new reply.
Logged in? That helps.
Your login is your email address, often the same one you use for your Telenet communications. Forgot your password or don’t have a login yet? We'll help you get started!
Chatting with us? That means instant help.
Get help straight away via our chat, available 24/7. Telenet’s AI assistant will first help you get started. Need more help? Then one of our agents will take over the conversation, every day between 7:00 and 23:00.
Ask all your Telenet questions, big or small, simply via chat. From Wi-Fi settings to your bill: you’ll get clear explanations straight away.
You chat in the secure environment of the app or website. Your data stays protected and private. Everything happens in line with the GDPR.
