Welcome to Telenet


We, at Telenet, provide you with the best connection via the internet, mobile or fixed telephony for your home and your business. You can also enjoy the best entertainment and TV experience with Telenet TV!





per month

for 3 months


One connection,
total freedom.


one banner




per month

for 3 months


One connection,
total freedom.


We are here for you.

With a super-fast and safe internet connection to every corner of your house or office. Thanks to the most useful features, you can enjoy a great flow. How, where and when you want.

And with our help when you need it.

Residential customers


Are you interested in our products or services? Are you planning to move?

  • Monday to Friday: 8h - 20h
  • Saturday: 9h - 17h30
  • Sunday and public holidays: closed

Do you have an administrative or technical question or problem? Would you like to discuss that with one of our staff?

For all your administrative questions

  • Monday to Friday: 8h - 20h
  • Saturday: 9h - 17h30
  • Sunday and public holidays: closed

For all your technical and general questions

  • Monday to Friday: 8h - 22h
  • Saturday and Sunday: 9h - 22h

Do you want to cancel your subscription(s)? Are you moving abroad or moving in with your partner, has someone passed away?

  • Monday to Friday: 8h - 20h
  • Saturday: closed
  • Sunday and public holidays: closed

Write to us

You can also send your questions to Telenet by post.
We will contact you within 2 working days of receiving your letter.


Telenet BVBA
FAO: Customer Service
Liersesteenweg 4
B-2800 Mechelen


Don't forget to mention

  • Your name
  • Your client number (if applicable)
  • A telephone number on which we can reach you easily
Prefer to mail us?

Choose your mail form. Do you have…


  1. a question about your bill, or want to change your subscription?
  2. a technical question?
  3. a complaint?
  4. a question about your domain name?


We will get in touch with you as soon as possible.


Business customers


Super fast and
reliable internet

One can no longer imagine
the business world without them: Internet applications. That is why Telenet has developed high-speed and operationally secure Internet solutions especially for businesses. Connect via fiber-optics, coax or DSL.



Secured VPN
solutions for
multiple branches

Want the best possible
data traffic between your branches in Belgium and Luxemburg? Is there constant communication with employees working from home? Discover our advantageous, fast and secure VPN solutions tailored to your company.



telephony for
inexpensive calls

Looking for a solution for your wireline business telephony? Depending on the number of lines and numbers that you need, your type of telephone exchange and the available access technology, we can offer you a solution customized for your company.



exclusively for
business owners

We have mobile plans for business owners with which you can call, text and surf completely in line with your business needs, even if you often take business trips.


TV for

digital television
solutions tailored to

Telenet TV for business is a portfolio of future-oriented television solutions for hotels, sports centers, healthcare centers, hospitals, camping sites and other organizations. The formulas are sound, reliable and go hand in hand with top-quality business support.


& Cloud

Reliable, flexible,
secure hosting and
cloud solutions

You can come to us for domain name registrations, email & collaboration solutions and webhosting. Or you can entrust your entire IT infrastructure to us, avoiding the headaches and leaving the investment to us. We will find a solution tailored to your company that offers maximum flexibility and cost efficiency.



Fully integrated
IT security for
companies and

Leave nothing to chance by choosing fully integrated security from Telenet, thus ensuring that your IT environment and data are optimally protected against external attacks. You opt for a ready-made security solution or we work with you to develop a custom solution.



tailored to
each carrier

Telenet is the perfect partner for national and international operators and service providers who want to offer their customers local access to networks, internet and voice services. Our vast, finely-meshed fibre network in Belgium and Luxembourg delivers the connectivity, reliability and quality you are looking for.


General terms and conditions Telenet Business

Get in contact with Telenet Business

telephone icon
By phone

Looking for personal advice or information? Our experts listen to your needs and look for the solution that meets your individual needs.

  Call 0800 66 066

mail icon
By email

Ask your question to our experts via our online contact form.