The personal data you give to us or which we assign to you for the use of our products and services, and the personal data we obtain through your use of our products and services, are stored in the databases of Telenet BV, Liersesteenweg 4, 2800 Mechelen, VAT BE0473 416 418, RLE Antwerp, Mechelen division (hereinafter referred to as “Telenet”), data controller.

The Telenet Privacy Policy describes which categories of personal data are processed and the purposes for which they are processed. All processing is done in compliance with privacy law.

The lawful basis for processing personal data is the necessity for the performance of the agreement, compliance with a legal obligation, or the promotion of the legitimate interests of Telenet. Insofar as is required by law, we will ask your consent and inform you how you can withdraw your given consent.

Your personal data (including your traffic data, TV viewing behavior, and commercial profiling) may also be processed for the promotion of similar products and services of Telenet. You will therefore be automatically activated in our ‘privacy level 2 – targeted’, unless you object (opt-out) by changing your privacy level to ‘privacy level 1 – general’ through MyTelenet. Your opt-out may take some time (max. 72 hours) to process. From then on, Telenet will only process your personal data for the purpose of sending you general commercial communications, which find their legal basis in the legitimate interests of Telenet, notably to inform you about the best possible use of Telenet’s products and services already in your possession. In any case, as a result of your opt-out, no more traffic data or TV viewing behavior (except for the processing of TV viewing behavior for the purpose of recommendations - within your package - for programs, films and series on TV, unless you have disabled this function on your decoder) will be processed, and no more sales profiling will be used for the marketing communications which you will still receive from us. However, your opt-out will not prejudice the legitimacy of previous processing. Only if you give us your consent by changing your privacy level (further) through MyTelenet can your TV viewing behavior be processed to offer you targeted TV advertising (privacy level 3 - personal), in which the standard TV advertising is overwritten by advertising adapted to your preferences and interests. Through that same channel, you can also give us your consent to process certain aspects of your surfing behavior with a view to attuning the commercial communications you receive through Telenet and the TV advertising you get to see as much as possible to your interests (privacy level 4 – unique).

You have the right to ask Telenet to access the personal data concerning you, and to have those data rectified, deleted or transferred. You can exercise those rights through MyTelenet and the Telenet shops. In the shop, you must first submit proof of your identity, preferably by means of a copy of the front of your identity card.

More details about the processing of your personal data (e.g. transfer of your personal data, storage of your personal data, etc.) can be found in Telenet Privacy Policy

For complaints relating to the processing of your personal data by Telenet, you can contact the Data Protection Authority via www.gegevensbeschermingsautoriteit.be

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