No problem! More or less, on or off? You’re in control. To make changes, simply give us a call or visit one of our shops. We’ll help you straight away.

Your student discount for the 2026–2027 academic year is valid until 15/10/2027. Before your discount expires, we’ll send an email to the student email address from which you applied for the student discount. This allows you to apply for your student discount for the 2028–2029 academic year (subject to the applicable conditions). Please note that the student discount only applies to our updated offer.

In the following cases, your student discount will end before 15/10/2027: as soon as you are no longer enrolled at a university or college. In all cases where the student discount is no longer valid, you will pay the standard price applicable to Telenet internet at that time. Don’t worry — your internet will not be interrupted. You’ll simply remain connected in your student room.

Telenet is available in all Flemish municipalities. In Brussels, Telenet internet is available in the following municipalities:

• 1000 – Brussel
• 1020 – Brussel (Laken)
• 1030 – Schaarbeek
• 1040 – Etterbeek
• 1070 – Anderlecht
• 1080 – Sint-Jans-Molenbeek
• 1081 – Koekelberg
• 1082 – Sint-Agatha-Berchem
• 1083 – Ganshoren
• 1090 – Jette
• 1130 – Brussel (Haren)
• 1170 – Watermaal-Bosvoorde
• 1190 – Vorst
• 1200 – Sint-Lambrechts-Woluwe
• 1210 – Sint-Joost-ten-Node

If you're able to install your internet yourself, we’ll guide you with our starter guide. Prefer not to do it yourself after all? A technician can come and install everything for you for €85. The technician — or a shop assistant in store — will help you choose the equipment you need.

Yes. As a student room landlord, you receive a monthly discount of €12 on internet for all your student rooms.

If you go on an Erasmus exchange, you can cancel your internet at any time. When you return, you can easily take out a new internet subscription.

As an international student studying in Belgium, you are also eligible for a student discount. You can only apply for the student discount in store. Be sure to bring the following with you:

• Student card
• Valid ID (e-ID or residence permit)
• Copy of your rental agreement in your name (for European students without an e-ID or residence permit)

After placing your order, you’ll receive an email from us to choose your streaming service. Choose from Netflix, Disney+ or Streamz at €0, or Play Sports at €9.99 instead of €19.99. Already have one of these streaming services? No problem — you’ll still get the 6 months of streaming for free.

Do you already have Netflix or Disney+, either separately or through Telenet?

• If you already have Netflix or Disney+ separately, simply order one of the streaming services through us and activate it via MyTelenet. You can log in using your existing username and password. Your profiles, viewing history and preferences will be transferred.
• If you already have Netflix or Disney+ through Telenet, everything will be arranged automatically. You don’t need to do anything.

Do you already have Streamz or Play Sports through Telenet?
Then everything will be arranged automatically. Your profiles, viewing history and preferences will remain the same. You don’t need to do anything.

Do you already have Streamz separately?
Then you’ll first need to cancel your Streamz subscription. After that, you can place your order with Telenet and you’ll receive an email to choose Streamz as your included streaming service — or another streaming service if you prefer. Please note that your profiles, viewing history and preferences will be lost.