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Internet for everyone thanks to Telenet Essential Internet

Easy accessible and affordable internet

What is Essential Internet?

With Essential Internet HighFIVE, we offer an affordable internet solution to vulnerable families in need.

HighFIVE

  • 150 GB for internet access.
  • You pay €5, no extra costs.
  • Your internet is connected at home free of charge.
  • You can make video calls, browse, watch videos and stream, send emails, check social networks and more. With multiple people or on multiple devices at the same time.

Specifications

Up to 30 Mbps max. download speed*

 

Up to 4 Mbps max. upload speed*

 

150 GB used up?
Then you still have internet access but at reduced speed (at no extra

cost).

Frequently asked questions Info and conditions

How do I become a customer?

Step 1

Request an Essential Internet voucher

You can do this via the OCMW (Public Centre for Social Welfare) or through the social organization you are affiliated with. Discover here which social organizations are partner. 


Already have a code?
Then you can go to steps 2 and 3.

Step 2

Order HighFIVE

Click the order button and then enter the unique code on your voucher.
Enter the required details and Telenet will handle the follow-up.

Step 3

Connect Internet

A Telenet technician will visit you free of charge. They will connect your drop cable to our network and install your Telenet modem. This is done by appointment, so keep an eye on your email.

Our mission? Everyone on board

At Telenet, we believe in the right to be connected. Those who need it can apply for Telenet Essential Internet - affordable and reliable internet - at a minimum rate. In this way Telenet, in collaboration with accredited social organisations, gives each family or each person access to learning, working and digital social contact.  

Together we want to prevent digital exclusion, and so we are working every day to connect people. With each other and with society. #everyoneonboard

Important information
  • *Fixed internet speeds: the stated internet speeds are theoretical maximum speeds for a PC or laptop connected to the modem via a network cable. The actual internet speed may be influenced by traffic on the internet and other technical factors (such as Wi-Fi, internal cabling, processor etc.). However, the distance between the connection and the node does not affect the actual internet speed that you can achieve. More info
  • Telenet Essential Internet (HighFIVE): 
    Offer valid only if the customer has obtained a Telenet Essential Internet voucher from a recognized social organization that Telenet works with and with which the customer is affiliated.

    Promo 60-month discount on HighFIVE (the ComfortNet product). After the customer has purchased and activated HighFIVE they receive a €37,73 discount on the subscription price of ComfortNet for 60 months. In the event of any price changes for ComfortNet, the promotional price of €5 will be retained. After 60 months, the customer must request a new Telenet Essential Internet voucher from the social organization in order to continue to benefit from the promotional price. The customer also receives a Comfort installation free of charge (worth approx. €85) and free activation (a €50 value). By requesting the promotional offer, the customer declares that they fulfil the aforementioned conditions. Telenet reserves the right throughout the entire duration of the promotional period to request necessary supporting documents and reclaim the amount of any discount to which the customer was not entitled.