All about the price adjustment
As of 28 April 2025, new prices will take effect for our subscriptions. This concerns the fixed monthly subscription fees for internet, mobile and fixed telephony, cable and digital television. They will be increased by 2.9%.
How will this affect you?
You can see exactly what this means for you in your personal overview. Log in to see your overview per product.
What happens to your bill?
The price adjustment takes effect on Monday, 28 April 2025. You will see this on your first bill after that date.
You don't pay monthly? Then it might take a little longer before you receive the first bill with the new prices. That depends on your billing period.
What about the subscription period charged before 28 April 2025? The new prices are visible on your first bill after 28 April. For the period through April 27, the old prices still apply. On that bill, for one time only, you may see an amount that is slightly lower than the new price.
Do you have a discount?
You keep your discount as long as you remain eligible and it has not expired! Which discount are you receiving?
Social tariff or group discount
The price adjustment applies. Your discount will be deducted from the adjusted prices.
Employer’s contribution: Telenet Incentive Plan
Your employer decides whether to cover the price adjustment (in full or in part).
If not, your bill will increase by the amount of the price adjustment. For more information, please contact your employer.
We will keep you informed
We will inform you personally about the adjustment between 10 and 28 March 2025. Do you want to stop your Telenet services as a result of these price adjustments? We’re sorry to hear that. You can cancel them at no charge through our customer service.
Useful information
- There is no price adjustment for the following products: Telenet Essential Internet HighFIVE, TV-theek requests, installation and activation costs, internet product options, fixed and mobile telephony, price based on use of mobile telephony, social internet offering, social internet offering + TV, FreePhone Business, domain names and cloud, security and hosting products.
- Do you have questions about the adjustment? Feel free to contact our customer service.
