Chat with us
The Telenet AI assistant is available 24/7 via the website and the MyTelenet app. You get clear answers to general questions, but it is not a live chat. Our assistant works with generative AI, in Telenet’s secure environment, and might occasionally get things wrong. Please double-check its answers with the information on our website, especially when it comes to prices and promotions. We kindly ask you to use the Telenet AI assistant responsibly. Intentionally misleading it is not allowed.
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The MyTelenet app
Make sure you have the latest version of the MyTelenet app.
Don't have the app yet? Download it now.
Scan the QR code and start a chat with our Telenet AI assistant. Make sure you have the latest version of the MyTelenet app.
Don't have the app yet? Download it now.
The website
- You are automatically logged in via the app, so we recognise you right away and can help you more quickly.
- Your chat history is saved, so you can always find your previous chats.
- For each answer, you receive a notification in the app.
Not logged in? You can still chat. However, our Telenet AI assistant will only provide answers based on the general info on our website.
How does it work?
You get clear answers to general questions. Didn’t get a suitable answer? We connect you with a colleague. Note that they will only answer between 8.00 and 22.00 on weekdays and between 9.00 and 22.00 on weekends and public holidays. Please note: this is not a live chat, so even during opening hours it may take some time before a colleague replies.
The Telenet AI assistant can help you with general questions about Telenet. Want to know how to change your Wi-Fi password, where to find a payment, or how Wi-Fi pods work? No problem! Unfortunately, our smart assistant can’t help you with questions that have nothing to do with Telenet, such as those concerning the weather or traffic.
You chat in the chat channel, integrated into the MyTelenet app and on our website. This way, you always stay within Telenet’s secure environment. We protect your data and only use it to improve your experience. And this in accordance with GDPR rules.
The new Telenet AI assistant understands your question, looks up all the info on our website and gives you a clear answer right away. Our Telenet AI assistant isn’t (yet) human and might occasionally get things wrong. Please double-check its answers with the information on our website — especially when it comes to prices and promotions. We kindly ask you to use the Telenet AI assistant responsibly. Intentionally misleading it is not allowed.
Good to know
- Can you access your chat history? Previous chats can be found in the MyTelenet app and online on MyTelenet if you are logged in. Not logged in? Your chat history is stored on the device you used to start the chat. As long as you don’t delete the cache and cookies on that device.
- Not a customer yet? You can still chat with our Telenet AI assistant. But only via our website, not the app. You get answers to questions you want to ask Telenet, based on the information available on our website.
