Introduction
At Telenet we are strongly committed to diversity, equity, and inclusion for all. As part of this commitment, we take appropriate actions to assess and optimise the digital accessibility of our communications platforms for people with disabilities, by continuously improving the user experience for everyone and applying the relevant accessibility standards accordingly.
Information
Date of the audit:
24.08.2022
Audit Company:
Standard applied:
Technical specifications of the site:
HTML, CSS & JavaScript
Last update:
22.12.2022
Improvement plan
We have taken the following steps to improve the accessibility of our website:
- Providing accessibility trainings to our design, development, and content teams.
- Committed to an inclusive marketing strategy and inclusive communication charter.
- Conducting a company-wide diversity and inclusion survey, the Vibe Survey.
- Training all employees on unconscious bias.
- Incorporating accessibility standards into our design process.
Read more about our improvements in our charter for inclusive communication.
Non-accessible content
There are three levels at which these rules can be implemented: Level A, Level AA and Level AAA. Level A and AA – partially, because some parts of our website are not fully compliant with these rules.
Compliant
Compliance rate
Criteria 1.1.1
Non-text Content
A
Criteria 1.2.3
Audio Description or Media Alternative (Prerecorded)
A
Criteria 1.3.1
Info and Relationships
A
Criteria 1.3.2
Meaningful Sequence
A
Criteria 1.3.3
Sensory Characteristics
A
Criteria 1.3.5
Identify, Input, Purpose
AA
Criteria 1.4.3
Contrast (Minimum)
AA
Criteria 1.4.4
Resize text
AA
Criteria 1.4.5
Images of Text
AA
Criteria 1.4.11
Non-text Contrast
AA
Criteria 1.4.12
Text Spacing
AA
Criteria 2.1.1
Keyboard
A
Criteria 2.2.1
Timing Adjustable
A
Criteria 2.2.2
Pause, Stop, Hide
A
Criteria 2.4.1
Bypass Blocks
A
Criteria 2.4.3
Focus Order
A
Criteria 2.4.4
Link Purpose (In Context)
A
Criteria 2.4.7
Focus Visible
AA
Criteria 3.1.2
Language of Parts
AA
Criteria 3.2.3
Consistent Navigation
AA
Criteria 3.3.2
Labels or Instructions
A
Criteria 4.1.1
Parsing
A
Criteria 4.1.2
Name, Role, Value
A
Alternatives
Despite our best efforts, there are some limitations on our website today. Please contact us if you notice a problem that is not listed above.
Contacts
We are constantly working to improve our services, so we welcome your suggestions and comments. Contact us if you encounter any accessibility barrier:
- By telephone on + 32 015 66 66 66 (Monday to Friday from 8 a.m. to 8 p.m. and Saturdays from 9 a.m. to 5 p.m.).
- Contact us via our web assistant.
- For emergency contacts refer to emergency contacts page.
- For social tariffs refer to social tariffs page.
