Essential Internet

Which internet do you need?

Essential Internet FIVE

Comfortable surfing for singles
You pay € 5, no extra costs
You don´t need a connection at home
You can read and answer emails, check social networks, pay online, connect to a school platform, search for information, etc

Essential Internet TEN

More intensive use for families
You pay € 10, no extra costs
Your internet is connected at home free of charge
You can make video calls, surf, watch and stream videos, send emails, check social networks, etc. And this, simultaneously on several devices or at the same time as other people

Discover the important terms and conditions

How do you apply for Telenet Essential Internet?

Request an Essential Internet voucher

You can do this at your OCMW or through your social organisation. Discover here which social organizations are partner.

Already have a code?
Then you can go to steps 2 and 3.

Choose the solution that suits you

On this page you will find an overview of the two options: FIVE and TEN.

Order your chosen solution

Click on the order button and then enter the unique code that is on your voucher. Enter the further requested data. Telenet takes care of the follow-up.

Opting for FIVE?

Then within 3 working days you will receive by post your wi-fi device for connecting to the internet. You can easily connect it yourself to your smartphone, laptop or tablet.

Opting for TEN?

Then our Telenet technician will come to install your internet. Free of charge. At the agreed time.

Our mission? Everyone on board

At Telenet, we believe in the right to be connected. Those who need it can apply for Telenet Essential Internet - affordable and reliable internet - at a minimum rate. In this way Telenet, in collaboration with accredited social organisations, gives each family or each person access to learning, working and digital social contact.

Together we want to prevent digital exclusion, and so we are working every day to connect people. With each other and with society. #everyoneonboard

Specifications

FIVE

TEN

Internet

Max download speed*

Up to 5 Mbps
For e-mails, chats and school platforms

Up to 30 Mbps
Stream, videocall or surf all at once

Max upload speed*

Up to 2 Mbps

Up to 4 Mbps

Download volume

Up to 50 GB
After that you can continue surfing at a reduced speed at no additional cost

Up to 150 GB
After that you can continue surfing at a reduced speed at no additional cost

Installation

No installation required

Your internet will be installed and activated

Important information

*Fixed internet speeds: the stated internet speeds are theoretical maximum speeds for a PC or laptop connected to the modem via a network cable. The actual internet speed may be influenced by traffic on the internet and other technical factors (such as Wi-Fi, internal cabling, processor etc.). However, the distance between the connection and the node does not affect the actual internet speed that you can achieve. More info

*Mobile internet speeds: The speeds mentioned are maximum speeds: these are technical maximum speeds that can be reached under ideal conditions. More info

Telenet Essential Internet (TEN):
Offer valid only if the customer has obtained a Telenet Essential Internet voucher from a recognized social organization that Telenet works with and with which the customer is affiliated.

Promo 60-month discount on TEN (the ComfortNet product). After the customer has purchased and activated TEN they receive a €33.51 discount on the subscription price of ComfortNet for 60 months. In the event of any price changes for ComfortNet, the promotional price of €10 will be retained. After 60 months, the customer must request a new Telenet Essential Internet voucher from the social organization in order to continue to benefit from the promotional price. The customer also receives a Comfort installation free of charge (worth approx. €85) and free activation (a €50 value). By requesting the promotional offer, the customer declares that they fulfil the aforementioned conditions. Telenet reserves the right throughout the entire duration of the promotional period to request necessary supporting documents and reclaim the amount of any discount to which the customer was not entitled.

Telenet Essential Internet (FIVE):
Offer valid only if the customer has obtained a Telenet Essential Internet voucher from a recognized social organization that Telenet works with and with which the customer is affiliated.

After 60 months, the customer must request a new Telenet Essential Internet voucher from the social organization in order to continue to benefit from the promotional price. By requesting the product, the customer declares that they fulfil the aforementioned conditions. Telenet reserves the right throughout the entire duration of the promotional period to request necessary supporting documents and reclaim the amount of any discount to which the customer was not entitled.