Accessibility at Telenet
Our aim is to develop products and services that everyone can use. That is why we focus on the accessibility of our website, apps, products and services.
What is accessibility?
By accessibility, we mean that products and services are designed and built so that everyone can use them easily and independently. To achieve this, we rely on the user experience of our customers and on accessibility guidelines.
Telenet is committed to complying with the accessibility requirements of the European Accessibility Act (EU Directive 2019/882) and the related Belgian legislation.
And digital accessibility?
We strive to ensure that our websites and apps comply with the international Web Content Accessibility Guidelines (WCAG).
The pillars of an accessible web page
We base our approach on the four principles of digital accessibility:
- Can everyone understand the content?
- Can everyone see, read and hear the content?
- Are there different ways to navigate through the content?
- Is the content compatible with other technologies?
How do we contribute to accessibility?
We strive for inclusive designs, comprehensible content and user-friendly experiences for our customers. Because when we remove a barrier for one person, we make things easier for everyone.
Our way of working
Collecting feedback
We invited several interest groups to test the user experience of our website and products. They shared their feedback and involved their networks to gather additional insights.
Expert audits
Digital accessibility experts support us by auditing our website and other platforms.
Training by experts
Our staff receive training from organisations with expertise in accessibility to consciously and actively work towards an accessible website.
Accessibility testing
We design our products and services with accessibility in mind and regularly test whether everyone can use them easily.
Questions about accessibility?
Do you have questions, feedback, advice or suggestions regarding the accessibility of our products, services, apps or website? Let us know and we’ll act on your input!
