At Telenet group, we are committed to manage our supply chain in a responsible way. The products and services that we purchase from our suppliers have as much of an ethical, environmental and social impact as our own products and services. We therefore reward those suppliers who strive for sustainable operations and encourage the others to make improvements. This goal is firmly embedded in our procurement process.
Telenet group will favor suppliers that are able to demonstrate:
- Adherence to our policies and documents (see in Supplier Facing Policies and Documents), including sustainability, security, and privacy requirements
- Implementation of effective policies and processes to prevent modern slavery across the operations and supply chains
- Establishment of clear quality goals and continuous improvement initiatives
- Support for customer audits and willingness to accommodate improvement requests
- Commitment to holding the suppliers to the same high standards
- A strong dedication to customer care, successful project delivery, and competitive value
Supplier Selection Process
Telenet group follows a very thorough process to select its suppliers. We use an online tool for auctions and requests for proposal, information, or quotation. If you are invited to be part of this supplier selection process, you will be expected to follow the process and use the tool. The tool will ensure that the process is handled in a structured, transparent, and fair manner.
To participate in Telenet group's supplier selection process, you must agree to a Non-Disclosure Agreement to ensure all communications and selection content remain confidential. Telenet group will also respect the confidentiality of all submitted proposals as outlined in the agreement.
In addition to that, all our suppliers must comply with our supplier facing policies.
Supplier Facing Policies and Documents
We expect all suppliers to adhere to following policies and documents.
Supplier Code of Conduct
Telenet group upholds the highest standards of labor, human rights, environmental responsibility, and ethical conduct, expecting the same from our suppliers. Our Supplier Code of Conduct outlines these requirements, and suppliers, along with their subcontractors, must have policies that comply with these standards throughout their operations and supply chains.
Telenet group Code of Conduct
As a responsible organization, we are dedicated to integrity and fairness in all our business dealings. Our Code of Conduct sets the principles and values for maintaining high ethical and legal standards, fostering trust with customers through fair treatment and innovative products, and with colleagues through respect and honesty.
General Purchase Conditions
As part of the contractual engagement with Telenet group, suppliers must agree to our general purchase conditions.
Anti-Corruption Policy
This policy outlines the guidelines Telenet group employees, suppliers, and business partners Telenet group is working with must follow to comply with anti-corruption and bribery laws, emphasizing honesty, ethical responsibility, and the need for good judgment.
Responsible Procurement & Supply Chain
To manage potential risks in our supply chain, Telenet group has implemented a consistent approach to assessing its suppliers. Our approach aims to ensure that we are procuring products and services which conform to high environmental, social and governance (ESG) standards.
Our supply chain processes are based on the values of openness, decency and integrity as laid out in the Telenet group Code of Conduct. In addition, our principles guide us in managing potential risks:
- International Labor Standards
- Ethics
- Health and Safety
- Environment
- Sourcing
If your organization is selected as a Telenet group supplier, you may be expected to undertake an ESG performance assessment conducted by EcoVadis, a global supply chain ESG assessment specialist. While the EcoVadis CSR monitoring platform is co-financed by Telenet group, your involvement may be subject to an annual subscription fee.
Telenet group has committed to reduce its carbon footprint through SBTi we engage ourselves to a reduction of –55% by 2030 and reach net-zero in 2040. We count on our suppliers to enable us to reach these targets. Carbon reduction ambition, targets and performance will be a selection and performance review topic when engaging with Telenet as a supplier. Read more
Information security
Telenet group manages sensitive information that must remain confidential to avoid impairing our ability to provide services to customers. If data or data systems are compromised, it could disrupt our operations. Therefore, we require our suppliers to diligently protect data access by following Telenet group's security policies and complying with relevant international and national laws and industry standards to ensure the continued delivery of services.
If, in providing goods/services to Telenet group, you may have access to Telenet group assets such as:
- Physical (office, data center etc.)
- Logical (network infrastructure, supporting equipment or host networked assets on behalf of Telenet group)
- Non-public information (includes gathering, handling, storing and processing of Telenet group Confidential and Internal information)
You may be expected to undertake a security assessment as part of the supplier selection process.
Privacy and Data Protection
We care deeply about the privacy of our customers and employees. Telenet group has established and enjoys a very positive reputation treating privacy as a core principle and not merely as a legal compliance requirement. This assists us in reinforcing our values and maintaining our reputation. We consider that protecting privacy rights is critical to our success. If personal data controlled by Telenet group may be processed by your organization when providing us with goods/services, you will, as part of the supplier selection process, be expected to assist us in completing a supplier privacy questionnaire in line with our Privacy Policy to enable us to undertake a privacy assessment.
Speak Up
If you notice or suspect any conduct that violates laws, rules, regulations, policies, or our code, you are required to report it promptly. We will handle all concerns raised with confidentiality and are committed to investigating all credible claims of compliance violations. We prohibit any discrimination or retaliation against individuals who report suspected violations in good faith. To report a concern (anonymously if preferred) or if you have any questions, please contact us through our secure web-based reporting system Whispli.