Put your technical skills to work in customer care

Customer care for technical doers

Immediate permanent employment in an organization focused on “full steam ahead”? Working with great colleagues and highly reliable technology in return for substantial benefits? Now is your chance, because ... we are looking for technical customer care specialists in Mechelen.

Welcome to Telenet group!

Working for our technical customer service department, you will assist customers with unequivocal, comprehensive answers. You will tackle each question head on, consider it and look for the best solution - even if it is completely new to you. Variety and a permanent contract: bring it on.

What does a technical customer service job involve?

Routine questions are managed by an external team. You come into the picture when additional insight and technical knowledge are required. Because that is what our technical customer service stands for. Residential and small business customers appreciate your pit bull style approach when dealing with their problems. You persevere and don’t get bogged down in standard solutions. You adopt a strategic approach and guide customers through what we have to offer. Left, right, always straight ahead!

What is a customer care specialist good at?

Your technical expertise is perfect for this job. You are in touch with numerous customers via many different channels but always retain an overview. Your social skills ensure that even the most difficult conversations remain amiable, but you hold your own when dealing with a demanding customer. Together with your colleagues, you target business goals and celebrate when they have been achieved.

This is what we can offer you

A flying start

A driven team and a healthy work-life balance are part of the package. But there’s more. You will start with intensive training to ensure that you can immediately take up your role confidently. After three months you can work from home up to three days a week if you wish to do so. Feel the need to advance? With us you can, in any direction.

Substantial salary package

You will receive a substantial salary package with many fringe benefits. Read: eco and meal vouchers, home working allowance, commuting allowance, hospitalization insurance, pension fund and discount on Telenet services.

Everything you need to give it your all

You will be based at our headquarters in Mechelen. Expect a Juice Bar, restaurant, padel court and Coffee Corner. Because to give it 200%, you need (at least) a 100% charge. You are provided with an excellent workplace and we expect outstanding results.

“I was already somewhat technically minded but the job helped me develop my skills even further.”

What does the application process look like?

Step 1

We will call you for a brief screening session. You ask your questions, we ask ours. This is meant to be an initial selection.

Step 2

We will run a personality test and a test to assess, among other things, your logical reasoning ability.

Step 3

There will then be a one-hour in-depth interview and we will check your reference(s).