Get to know our chat channel
Want to know how to change your Wi-Fi password, where to find a payment, or how Wi-Fi pods work? From now on, you can chat directly with us via the new chat channel on our website or in the MyTelenet app. Fast, secure and direct!
What does this mean for you?
You can ask a question at any time. We’ll reply during our opening hours - from 8.00 to 22.00 on weekdays and from 9.00 to 22.00 on weekends and public holidays.
You no longer need to use external apps like WhatsApp. Everything’s handled securely on our website or in the MyTelenet app.
Your data is secure in our Telenet environment. We only use it to improve your experience - in accordance with the GDPR rules.
How do you start a chat?
Chat via the MyTelenet app
To start a chat, simply open or download the app.
- You are automatically logged in via the app - this allows us to help you more quickly.
- Your chat history is saved, so you can always find your previous chats.
- For each answer, you receive a notification in the app.
Don’t have the app yet? Download it now!
Scan. Chat. Done!
Scan the QR code and start a chat with us in the app. Make sure you have the latest version of the MyTelenet app.
Don’t have the app yet? Download it now!
Or chat via the website
Logged in? If so, we’ll recognise you immediately and be able to help you more quickly. Make sure to log in, it’s the only way to enjoy a smoother and more complete chat experience!
How does it work?
When will you get an answer?
You can ask a question via chat at any time. Note that our colleagues will only answer during office hours - from 8.00 to 22.00 on weekdays and from 9.00 to 22.00 on weekends and public holidays.
Forgot your MyTelenet password?
No problem! You can quickly reset your password and log in again. Under ‘Read more’, you will find a direct link to the help page of the MyTelenet app. Be sure to check it out.
Can you access your chat history?
Previous chats can be found in the MyTelenet app and online on MyTelenet if you are logged in. Not logged in? Your chat history is stored on the device you used to start the chat. As long as you don’t delete the cache and cookies on that device.
What if you are not a customer (yet)?
You can still chat with us. But only via our website, not the app.
