Tone of voice

Learn how to apply Telenet's voice and choose the right tone, no matter what product, or app you're building.

Tone of voice

What are voice and tone?

 

Telenet’s voice is a reflection of who we are. We should always sound like Telenet.

At the same time, some aspects of our personality might be more or less apparent, depending on the audience and their context. That’s tone.

 

1/ Our Telenet Knowledge & Communication and Creative Office created a Confluence Tone of Voice hub.
Click the squares to find out.

2/ Telenet has a General Brandbook, with a Tone of Voice Chapter.

Start reading the extensive PDF file from page 57 on our Confluence

UX Writing

What?

 

A UX writer specifically writes for user experience. Their main goal is to help the user have the best possible experience with the content they are reading or listening to. User experience writers simply make your product or service more user-friendly.

 

Different goals

 

  • Copywriter - focus on selling products via persuasive/clever language - BUY
  • UX Writer - focus on guiding the user and instruct how to use the app or website - USE

 

Internal links

 

https://confluence.rel.apps.telenet.be/display/CX/UX+Writing

https://confluence.rel.apps.telenet.be/display/CX/Content+testing

Simple rules

Make it easy to read

Make content clear and easy to scan by formatting text with bold headings, lists, tables, and space between paragraphs.

When referring to elements that users need to select, such as buttons or links, you can bold their names when referring to them.

 

Give key information

Keep explanations as short as possible, without giving details that aren’t relevant to typical usage.

 

Use simple language

Avoid using technical terms in help content where possible.

 

Show images

When providing step-by-step instructions, show relevant images or icons to explain what the user needs to do.

Great links

👉 The problem with “click here” and “learn more” links

 

3 great ways to write helpful hyperlink text.

https://uxdesign.cc/the-problem-with-click-here-and-learn-more-links-d01a0eba5cbd

 

👉 UX Writing

 

The hub: https://uxwritinghub.com/

Podcasts: https://anchor.fm/contentrookie

Interesting article bundle: https://uxdesign.cc/tagged/ux-writing

UX copy sells: https://vanschneider.com/blog/ux-writing/ux-copy-sells/

 

 

👉 Write inclusive, accessible digital products

 

https://uxdesign.cc/how-to-write-inclusive-accessible-digital-products-2f4b35ec59a2