Several types of cookies can be placed via our various websites and/or mobile apps. The cookies can be divided into different categories:
- Category 1: Necessary cookies
- Category 2: Analytical cookies
- Category 3: Personalization cookies
- Category 4: Advertising cookies
- Category 5: Social media cookies
Category 1: Necessary cookies
These cookies ensure optimal and secure functioning and help us to continuously improve our website. These cookies are not intended to identify a user, nor are they used for marketing or third-party purposes.
We use functional cookies to enable you to navigate the website and/or use our mobile apps, use the functions of the website and/or mobile apps and to remember the choices and selections (such as login names, shopping basket, language choice etc.) you made during your previous visits or earlier use of our mobile app so that you do not have to set your preferences each time you visit.
We also use this type of cookies to detect and monitor website errors. For example: the type of browser used to visit the website, whether pages can be loaded correctly, whether website visitors can still purchase products, whether the page is available for any type of device... To process this data, we use Adobe Analytics.
These cookies are set by default and this cannot be changed, as otherwise we cannot guarantee the best user experience of our website. Furthermore, it is also possible that certain parts and/or functionalities of our websites and mobile apps will not work, or not work properly.
Click here for a detailed list of the cookies on our various websites and mobile apps.
Category 2: Analytical cookies
Analytical cookies collect aggregated data about the use of our websites and mobile apps, such as the number of visitors, which web pages are visited most frequently and how much time users spend on a particular web page. Based on this information we are able to make statistical analyses that help us improve the structure, navigation and content of our websites and mobile apps and optimize the user experience. It is possible that we use third-party cookies for this, such as Adobe Analytics or Google Analytics.
These cookies also allow us to recognize (returning) users. Hereby we analyze the website usage and based on this we can optimize the website and adapt it more to the needs of customers. The cookies capture encrypted information about the user, where it is not possible in our software (Adobe Analytics) to identify the user.
The collected cookie data will not be used for marketing or third party purposes.
The use of these cookies is subject to your prior consent. You can therefore refuse to allow these cookies to be placed on your device by setting your cookie preferences. Section 5 explains how to manage your cookie settings.
Click here for a detailed list of the cookies on our various websites and mobile apps.
Category 3: Personalization cookies
These cookies track your clicking and browsing behaviour on our websites and/or apps, such as which pages you visited, which articles you read and what you clicked. This allows us to create a user profile for you and personalize the content of the website and advertisements for Telenet products and services to match your needs, interests and preferences.
These cookies do not track you on any website or mobile app that is not connected to Telenet and in no way serve the interests of third parties. This means that these cookies are not used to show advertisements for products and services marketed by third parties and they are not passed on to third parties for their own purposes.
The use of these cookies is subject to your prior consent. You can therefore refuse to allow these cookies to be placed on your device by setting your cookie preferences. Section 5 explains how to manage your cookie settings.
For the sake of clarity, even if you have not given your permission for these cookies, you will still see advertisements on our websites and in our apps. Those advertisements will probably be less relevant, however, because they will not have been tailored to your likely interests. So we leave it up to you to decide whether or not you want to see personalized advertisements.
Click here for a detailed list of the cookies on our various websites and mobile apps.
Category 4: Advertising cookies
In addition to Telenet, it is also possible that third parties (e.g. advertising partners) place cookies that track your clicking and browsing behaviour on our websites and/or apps. The cookies and tools of our partners' advertising networks also allow us to advertise Telenet products and services that may interest you (retargeting) on the websites that are part of those networks.
It is also possible for third parties to place cookies for their own marketing purposes. This allows them to track your clicking and browsing behaviour and use that information to show you personalized advertisements for their own products or those of their partners. These 'third-party cookies' are entirely managed by third parties, and Telenet has no control over the way in which these third parties manage the cookies in question or use the data collected in this way. You can read more about this in section 2 of this cookie policy.
Finally, Telenet can also pass on the collected data (clicking and browsing behaviour) to other parties within the Telenet Group or external partners for the purpose of offering you personalized advertisements for their products. You can find the list of our external partners here. Telenet ensures that these partners do not receive any information that would allow them to identify you directly, such as your name or email address.
The use of these cookies is also subject to your prior consent. You can therefore refuse to allow these cookies to be placed on your device by setting your cookie preferences. Section 5 explains how to manage your cookie settings.
For the sake of clarity, even if you have not given your permission for these cookies, you will still see advertising messages both on our websites and those of third parties. Those advertisements will probably be less relevant, as they are not tailored to your likely interests. But the choice as to whether or not you wish to receive personalized advertisements is entirely yours.
Click here for a detailed list of the cookies on our various websites and mobile apps.
For cookies placed by third parties, please refer to the statements made by these parties on their respective websites. Please note that we do not have any influence on the content of these statements or on the content of the cookies of these third parties.
Category 5: Social media cookies
These cookies enable optimal interaction with social media channels such as YouTube, Twitter, Facebook etc. as they are necessary to provide certain functions on our websites and in our apps such as the Twitter 'Tweet' button, LinkedIn 'Share' button, playback of a video on YouTube etc.
These cookies do not allow us to access your social media accounts or the data you store within them.
The use of or interaction with social media buttons or functions is subject to the social media providers' own rules. Telenet has no influence on the social media channel with regard to the collection of your personal data (e.g. your IP address) and information about your browsing behaviour for purposes specific to those third parties (direct marketing, analytical studies or market research, building user profiles etc.). We encourage you to consult the terms of use and privacy policy of the relevant social media network to learn how the network handles your personal data.
We ask for your prior consent for the use of social media cookies. You can therefore refuse to allow these cookies to be placed on your device by setting your cookie preferences. Section 5 explains how to manage your cookie settings.
Click here for a detailed list of the cookies on our various websites and mobile apps.