Telenet.be

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Internet
and 4G
ultrafast

30
per month
for 5 months

We will boost
the city.

internet
and 4G
ultrafast

30
per month
for 5 months

 
 

Brussels is bustling. We are boosting the city for you with our blazing fast internet, our smart WiFi and our high-speed 4G so all inhabitants of Brussels1 can enjoy their city to the full.

BXL welcome offer

 

All of Telenet for only € 30/month the first 5 months?
It’s our welcome offer to all inhabitants of Brussels. Help yourself:

Fast surfing

TV on all your screens3

 

Channel chart Brussels*

Calling

Mobile

 
 

€ 81,10

30

for 5
months

Unlimited surfing2

Telenet TV

 

 

 

-

-

 
 
 
 
 

€ 70,52

30

for 5
months

Carefree surfing

Telenet TV

 

 

 

Fixed line

-

 
 
 
 
 

€ 81,18

30

for 5
months

Unlimited surfing2

Telenet TV

 

 

 

Fixed line

-

 
 
 
 
 

€ 103

30

for 5
months

Unlimited surfing2

Telenet TV

 

 

 

Unlimited with fixed and mobile4 calling

9 GB for max. 2 SIM cards

Fastest 4G +
Free Ginfo**

 
 
 
 
 

* Note: the channel cards are snapshots, so they may not be completely up-to-date. We adjust them regularly.

** Watch and chat on the go without touching your mobile data allowance5.

 
 
 

Easy switch: switching providers is as easy as 1,2,3...

Can’t wait to switch to Telenet? You decide, we take care of the rest. You’ll find your Easy Switch ID at the bottom of the invoice of your current operator. Pass us your code and we will take care of everything6. Easy!

 
 
 

The fastest internet

Speedtest Awards - België's snelste internet - 2016 2017
 
 
Speedtest Awards - België's snelste internet - 2016 2017
 
 

The fastest internet. Officially.

 
 

Via Ookla, the world authority on internet speed, Belgian users have measured the speed of their individual broadband connection some 2.39 million times. As it turns out, none of the other operators came close to Telenet, not by a long shot. Make your own comparison!

 

Speed test awards, Belgium’s fastest internet 2016-2017

 
 
 
 
 
 
 

Ultrafast 4G

So you’ll always be connected, wherever you are.

 

This way you can always listen to Spotify, post your selfies at the shopping mall, stream your favorite series at the park and travel everywhere without getting lost thanks to Waze or Google Maps… Always on your smartphone but with the ultrafast 4G network in Brussels¹.

 

And if you become WIGO, the all-in formula for every family, you also benefit from Free G. You can watch and chat on the go with the Yelo Play-app, WhatsApp and Facebook Messenger without touching your mobile data allowance!

 
 
 

The smartest WiFi in every corner of your home

Carefree surfing wherever you are

Even when everyone is surfing at the same time your devices make up a single, powerful and integrated system. Both at home and on the go. At home our technology ensures an optimum and stable WiFi signal, from the basement to the attic!

 
 
Giga future-proof

So you think we’re fast today? Tomorrow you’ll be surfing 5 times faster still! To deliver on this promise, Telenet is investing a whopping €750 million in the upgrade of its fixed and mobile network. This way we can guarantee optimum mobile service and quality.

 
 
 
 
 
 
 

Forget about TV and discover Telenet TV!

Telenet TV offers an entirely new TV experience:

  • More than 110 channels and a non-stop exclusive offering via our entertainment packages7 with the best HBO series in simultaneous release with the US.
  • Watch TV on all your screens9, on the go or at home, thanks to the Yelo Play-app.
  • Watch all your favourite TV programmes anywhere in the EU over 3G or 4G8.
  • Channel chart Brussels. Note: the channel cards are snapshots, so they may not be completely up-to-date. We adjust them regularly.
 
 
 

Smooth service A customer service that actually helps.

We’ll be happy to solve all your problems and answer any question. Our customer service is there to assist you as quickly and efficiently as possible. From telephonists to sales staff, technicians and the social media team... everyone is at your beck and call.

  • You can join us until 10 pm, even on weekends, at 0800 66 793.
  • Drop by one of our shops.
 
 
 
 
 
 
 

Conditions

Offer valid from 5 November 2018 until 31 March 2019 in postcode areas in Brussels where Telenet is available. A monthly discount is given on the first 5 payment statements following activation so that you only pay the above-mentioned promotional prices for the first 5 months. When the promotion is over standard rates will apply.
Offer only valid when concluding a contract for: 

Internet Fiber 200* + Telenet TV, or
Internet Fiber 100* + Telenet TV + FreePhone Europe, or
Internet Fiber 200* + Telenet TV + FreePhone Europe, or
Internet Fiber 200* + Telenet TV + FreePhone Europe + unlimited calls (fixed and mobile) + 4G.
Internet must always be a new service. The discount expires if the customer switches to a different product. This offer cannot be combined with other actions and promotions.

 

* Telenet offers fibre-to-the-node - local distribution network in cable. Tenelet network management applies. The listed download speed is theoretical; actual internet speeds can be influenced by internet traffic and other technical factors. Internet speeds will temporarily be limited in case of intensive use during peak hours.


 

Fastest internet: based on measurements of fixed internet speed by independent research agency Ookla in Q2-Q3 2018 (more info - http://www.speedtest.net/awards/belgium).

 

FreePhone Europe: During off-peak hours you get up to 2000 min. to 40 countries. Fixed telephony with Freephone Europe: during off-peak hours (4 pm - 8 am), on bank holidays and on weekends you get unlimited calls to fixed numbers in Belgium; you have a bundle of 2,000 minutes per month to call mobile numbers in Belgium, fixed and mobile numbers in Europe, the US and Canada as well as fixed numbers in Morocco and Turkey. Leftover minutes are not transferrable to the following month. Additional consumption is charged at the tariffs listed at www.telenet.be/nl/tarieven. Only for normal residential use.
Fixed and mobile numbers: Andorra, Bulgaria, Canada, Cyprus, Denmark, Germany, Estonia, the Faroe Islands, Finland, France, Gibraltar, Greece, Hungary, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Austria, Poland, Portugal, Romania, San Marino, Slovenia, Slovakia, Spain, the Czech Republic, the United Kingdom, the US, Sweden and Switzerland.
Fixed numbers: Turkey and Morocco (Maroc Telecom numbers with prefix 522, 523, 524, 528, 535, 536, 537, 539).

 

Triiing: You get free and unlimited calls day and night to all Belgian fixed numbers, via any WiFi connection anywhere in the world. You get 2,000 call minutes for free calls to all mobile numbers in Belgium, all fixed and mobile numbers in Europe*, the US and Canada, and to all fixed numbers in Turkey and Morocco (Maroc Telecom numbers with prefix 522, 523, 524, 528, 535, 536, 537, 539). Your call minutes can be used all day long. Are you calling a different destination or are your 2,000 minutes used up? Then you’re calling at Triiing-tarieven.

² Unlimited surfing with Internet Fiber 200: internet speeds may temporarily be limited in case of intensive use during peak hours. telenet.be/internetgebruik.

Basic internet: included volume: 150 GB.
Internet Fiber 100: included volume: 200 GB.

3 Telenet TV on all your screens: Telenet TV can be watched simultaneously on a limited number of screens. For every TV screen you need a digicorder, digibox, SmartTV, Google Chromecast, Apple TV or similar device. Read the "Gebruiksvoorwaarden Yelo Play (Terms of Use Yelo Play)".

4 Unlimited calls and texts, anytime, anywhere, both fixed and mobile: Unlimited texts and calls - within Belgium to Belgian numbers and within the EU zone to numbers from within the EU zone but with the exception of special numbers and third-party services - are always included in the price of WIGO, under normal use as stipulated in the conditions for normal use within the scope of an unlimited offer for fixed and/or mobile telephony voorwaarden voor een normaal gebruik in het kader van een onbeperkt aanbod vaste en/of mobiele telefonie. International calls via Triiing: you can only call via Triiing on a limited number of devices.

Free G :

Free G is only available for WIGO customers following activation by the customer. With Free G in addition to your standard data allowance you get an additional mobile data allowance for a selection of apps (Yelo Play, Play Sports, Facebook Messenger (except for the games), WhatsApp, hereinafter jointly called the "Free G-apps"). Play Sports Play Sports requires a separate subscription. With Free G the following restrictions apply for the data use of the Free G apps per WIGO subscription, depending on the WIGO type and per monthly statement period:

  • in Belgium: max. 20 GB (WIGO 4 GB), max. 40 GB (WIGO 9 GB), max. 100 GB (WIGO 25 GB, WIGO 40 GB and WIGO Unlimited);
  • in other EU member states: max. 4 GB (WIGO 4 GB), max. 7 GB (WIGO 9 GB), max. 12 GB (WIGO 25 GB), max. 18 GB (WIGO 40 GB) and max. 33 GB (WIGO Unlimited).

If you exceed user limits with your Free G apps then Free G will no longer be available for the remainder of that statement period and your data consumption of the Free G apps will be transferred from your standard mobile data allowance to your WIGO. When your standard mobile data allowance in your WIGO is used up (or, in the case of WIGO Unlimited, when the internet speed is lowered), Free G will also be unavailable for the remainder of that statement period, even if the above Free G user limits have not yet been reached. Go to telenet.be/free-g for more details.

Telenet reserves the right to replace the Free G apps with similar apps Based on decisions by competent authorities Telenet may be forced to adjust its offer (e.g. user limit adjustments). Following activation of Free G you get an additional mobile data allowance with, depending on your WIGO type, between 20 and 100 GB (in Belgium) and between 4 and 33 GB (in other EU countries) of additional data to be used for the above-mentioned apps. More info and conditions at telenet.be/free-g.

 
 

6 Easy Switch: Depending on your contract with your previous operator you may have to pay compensation or a residual value. Or you may have to return a device.

7 Exclusive programs:
Dutch version: paying subscription Play, Play More and Play Sports, not included in the promotion.

French version: paying subscription Be tv, Be tv Sport, RTL Séries Pass, thematic channels not included in the promotion.

8 Watching programs via 3G and 4G in the EU: Some programs, films and series are not available on all networks. Go to https://www2.telenet.be/nl/klantenservice/kijk-overal-in-de-eu-tv-met-yelo-play/ for more details.