Business Support Advisors at Telenet are part of the SME (Small and Medium Enterprises) Support Team within the SME & Corporate Support department. Together with your colleagues, you provide support to different B2B Stakeholders: customers, internal sales & business partners.
Creating memorable customer experiences, that’s your goal. Use your people skills to build relationships, gain knowledge and become an expert of the SME Support Team.
Work end to end
You assist Telenet B2B clients directly and you are responsible for the long – term administrative follow-up of customer inquiries. Guide and advise your clients from A to Z.
The ACE programme
Yes, we take care of the Amazing Customer Experience. At Telenet, we strive to help our clients in the best way we can and want to build long-term relationships. All our Business Support Advisors are expected to be able to follow up on information, inquiries and problems in a professional way. Both orally and written.
Managing a large customer portfolio really is challenging. My B2B customers are my responsibility. I follow up on their demands and make sure they get the right solutions.
We’re an open group of people, we’re always ready to help one another. We work hard, but we also laugh a lot. Just ask my colleague Kanye, he’s always in for a good joke.
Building relationships is definitely part of the job for a Business Support Advisor. My clients don’t call me Mr. Kasongo anymore. I’m Kanye for them, they are Dirk, Marc and Frank for me. I like that!
Assist the customer with information requests regarding the company’s mobile and data fleet.
Assure the ACE experience.
Provide operational and administrative support to the Telenet/Base B2B sales channels.
The ONE that we want:
Business Support Advisors have real responsibilities. You get the opportunity to build relationships AND you can improve your soft and hard skills to become a true B2B expert. Your employer? Fun and open. Your colleagues? Always ready to help. Your workspace? Trendy. Did we already mention teamspirit is key at Telenet? We organise incentives and teambuildings, we love having fun.