Telenet.be

overview-shopping-basket

{{monthlyTitle}}

{{oneTimeTitle}}

finish-order

 
 
Customer Experience Advisor
 
 

Make a difference
as an Advisor!

 
 

Online meetings (or after work drinks) with colleagues, blowing digital kisses to grandma, and being able to enjoy premium entertainment whenever you want... Those are just a few things that count double during these unusual times. And that’s exactly where you can make a difference at Telenet as an Advisor! When it comes to questions from customers, it's all about fantastic experiences, not how fast you can clock them. Forget everything you've learned about classic customer relations – become a Telenet Advisor!

icoon hoofd met bullseye

Private or business?

You guessed it. The customer always comes first when you’re a Difference Maker. They solve problems quickly and efficiently, but are also the sympathetic advisors who actively listen, pick up on important signals and sympathize when times are tough. Sound good? You decide who your customers are, whether business or private:

 
 
 
 

Customer Experience Center

As an Advisor at the Customer Experience Center, you give every private customer you contact your undivided attention. Your priorities? Finding sustainable solutions and putting a smile on the face at the other end of the line. Every customer is worth it and deserves a great experience.

Business Support Center

As an Advisor at our Business Support Center, you assist our (= your) business customers from A to Z and back again. You do it in French and Dutch, on the phone, via e-mail, and like a pro on social media. You work on sustainable end-to-end customer experiences in a varied job that includes responsibility. Ready for business?

 
 
 
 

Customer Experience Center

As an Advisor at the Customer Experience Center, you give every private customer you contact your undivided attention. Your priorities? Finding sustainable solutions and putting a smile on the face at the other end of the line. Every customer is worth it and deserves a great experience.

 
 

Business Support Center

As an Advisor at our Business Support Center, you assist our (= your) business customers from A to Z and back again. You do it in French and Dutch, on the phone, via e-mail, and like a pro on social media. You work on sustainable end-to-end customer experiences in a varied job that includes responsibility. Ready for business?

 
 

WHY SHOULD YOU GO ALL OUT FOT IT?

This is NOT a cliché call center job.

1. De Amazing
Customer Experience

  • You hit ACES left and right! But not with a tennis ball... Your goal is to give the customer a great experience. We've even got our own program for it – the Amazing Customer Experience.

  • You’re given time to get to know the person behind the customer. That way you can do an even better job helping them out.

  • You’re not just a number or a robot. Above all, be yourself and rely on your (unquestionably) unique charisma.

 

2. You're worth it!

  • We'll train you, continue to coach you, and capitalize on your strengths and interests.

  • You don’t just work at your workplace; you work on it too. The ideas you and your colleagues come up with make for better agreements and a whole lotta fun.

  • You’re the indispensable link between customers and the product developer. Your input – i.e. the customers’ input too – is what makes our products better!

3. So, so, soooo many benefits

  • A start at a cool workplace on a great team.

  • Becoming a Difference Maker.

  • Excellent pay, always on time.

  • After three months, you'll be offered a permanent contract with extra benefits, including a discount on Telenet services, a flex reward plan, hospitalization insurance, and a retirement fund.

  • Flexible work options – Our goal is to ensure that every employee has the opportunity to telework in the near future.
 
 

Who we’re looking for

Want to sink your teeth into a job as an advisor? We’re not looking for degrees. First and foremost, you’ve got to want to make a difference, have the guts to talk about everything under the sun, and be enthusiastic about forging a relationship of trust with customers. We're looking for social animals and born helpers.

  • You're a rational thinker.
  • You think digital first.
  • You can work independently, but you're also a team player.
  • You’re a proactive thinker, across the board.
  • You're flexible.
  • You want to grow in your job and learn new things.
  • You've got a healthy dose of good business sense.
 
 

Jobs in our contact centers


Business Support Advisor (tech) - Aalst - 17/08/2020.

 

Business Support Advisor (admin) - Aalst - 24/08/2020.

 

Value Advisor - Mechelen - 09/09/2020

 

Customer Experience Advisor (tech) - Mechelen - 12/10/2020

 
 

Interested in one
of our positions?

Reach out to Tempo-Team: 02 506 62 19telenet@tempo-team.be
or Randstad: –015 45 90 41telenet@randstad.be