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IT Service
 
 
 
 

As a young boy already messing around with old computers

Whoever thinks Telenet is still a through and through Flemish company, clearly has it wrong. Our colleague Jeoffrey Grambas, born and raised in Charleroi, proves that statement. “I’m from a little village close to Charleroi, my Dutch is pretty good and I’m very proud to work for Telenet. It is nice to see how we are all working together here: Flemings, Walloons, Brusselians, together with many other nationalities.

Jeoffrey describes himself as a self-taught man. “I rarely read a manual. Whenever I buy a new gadget, I figure out how it works on my own because I think that is the best way to learn. When we were young, my brother and I could sometime spent hours and even days messing around with old computers and other stuff. We would dismantle old devices and build a new computer with those old parts. Our goal was just to make it work. So, when I was 10 years old I ‘built’ my first computer. Ever since that moment I knew a job in an IT/digital environment would be a match made in heaven for me.”

 

And so it happened. Today Jeoffrey still tinkers with computers and cables. However on a whole different level now! In 2007 he started as a consultant in the call centre of Tele2 and later that of KPN Group Belgium (later BASE Company). The latter was taken over by Telenet in 2016. “So, I’ve been working in telecom for more than 10 years now. I think it is important to constantly improve myself. I take every chance I get to further develop myself. And because of all the opportunities I got, I could really grow in this company and land where I am today. I used to optimize the processes in the call centre but today I give IT support to all the BASE shops and I am responsible for the Knowledge Articles (*) on our IT Service Desk-site.”

Helping people, that is his passion.

Colleagues who have a computer problem quickly know where to find him. “I am not a quitter. Whenever someone comes to me, I’ll do whatever it takes to solve the issue. I want to offer our own employees the best possible experience in terms of IT support, just like we go for the best possible experience in terms of connectivity, entertainment and business solutions for our customers.”

 

His free time, he likes to spend with his family. “My family means everything to me. They are the engine of my life. And my job at Telenet keeps that engine running.”

 

(*) Manuals and tips&tricks for employees to solve smaller IT issues themselves.