Our sustainability



Sustainability is a multi-faceted concept, more than any company can tackle in one go. A clear vision and strategy guides us in maintaining our leading position among Belgian companies in terms of sustainability.


Materiality matrix & methodology

We have made the conscious decision to focus our efforts on the most relevant issues: the materialities. We determine the importance of the various material matters in close consultation and dialogue with our stakeholders. The result is a schematic representation of the sustainability priorities and their relative importance: the materiality matrix.

materiality matrix

Sustainability Framework 2017-2020

Our sustainability program underscores our commitment to our key stakeholders and reflects their interests as defined by the materialities. Per commitment, we have defined a set of measurable targets to be reached by 2020.


Our stakeholders

At Telenet, each department is responsible for developing structured stakeholder relationships. At the corporate level, we maintain dialogues with the following stakeholder groups:


  • Net Promoter Score (NPS) to assess the satisfaction of our customer
  • Four values to every new product: simplicity, transparency, focus on loyal customers, and forward-looking
  • Transparent communication around sensitive issues such as price adjustments
  • Actively engage in dialogue with our customers through our social media channels


  • Open, active, and simultaneous communication with all our investors
  • Financial reports in accordance with international standards such as the International Financial Reporting Standards (EU) and the US Sarbanes-Oxley Act
  • Telenet annually measures the effectiveness of its sustainability policy by actively participating in external reviews, with focus on the Dow Jones Sustainability Index and customer-led audits using the EcoVadis CSR Performance Scorecard.


  • Bi-annual survey to actively assess the satisfaction of our employees
  • A stimulating working environment that encourages personal development
  • A Young Grads program for young employees to develop their talent
  • Equal opportunities and respect for diversity to ensure our organization is a good reflection of the broader society and our customer base


  • A code of conduct on sustainability that has to be signed by every supplier
  • Using the EcoVadis platform to evaluate and monitor the sustainability risk of each supplier
  • Structural partnerships with suppliers who have a strong social dimension, such as the social profit company Vlotter (IMSIR cvba)

Local community

  • Consultation of local communities and neighborhood committees for major projects, such as the roll-out of ‘De Grote Netwerf’ network optimization project in Flemish cities and municipalities, and the SFR network upgrade initiative in La Botte du Hainaut.


  • Charter with specific guidelines on stakeholder engagement, with a particular emphasis on our dealings with public authorities
  • Transparent interactions with policymakers, without supporting political parties

Sustainability governance

Successful integration and effective management of sustainability requires a committed leadership, with clear direction and decision-making processes.

Board of

  • 10 members, 3 of whom are independent directors
  • Design, implementation and checking the sustainability program as a permanent item on the agenda
  • Meets at least once per quarter

Senior Leadership Team (SLT)

  • Top 12 managers
  • Sustainability progress as fixed agenda item
  • Meets fortnightly


  • Board consisting of SLT and board members
  • Assesses and directs improvements to Telenet’s corporate reputation, including sustainability aspects
  • Meets quarterly 

Corporate Affairs Director

  • Manages daily activities and provides reports

Our reference principles

We apply the United Nations Global Compact principles and the UN Sustainable Development Goals to guide our strategy and our corporate culture, and to drive our daily operations in a sustainable manner.

UN Global Compact Principles

In 2011, we formalized our commitment to these 10 principles with regard to human rights, the environment, and anti-corruption.


More about the UN Global Compact Principles


UN Sustainable Development Goals

In 2015, we embraced the UN Sustainable Development Goals, 17 internationally agreed targets for the development of a more sustainable society and economy.


More on our commitment to the UN development goals


Download our sustainability report 2017

The annual sustainability report offers an excellent opportunity to reflect on our corporate responsibility achievements and to engage with our stakeholders on the future of our company.