Make the difference as an advisor in one of our contact centres!

Become an advisor in one of our contact centres!

As an advisor at Telenet you don't work in a typical call centre. Of course you spend a lot of time on the phone with our customers, but a job in one of our contact centers is much more than that. 

This is how it started for Festim

"At the beginning of my career at Telenet, I thought I would mainly get difficult customers on the phone. I soon realised that those were the exceptions. Most of the people I get on the phone contact me with informative questions." 

 

Festim Despipojci, advisor

How you can make a difference

In our Customer Experience Center, you guide customers enthusiastically and with a smile to the answer to their telecom question. As an advisor in our Business Support Center, you will help our business customers from A to Z to find a sustainable solution. You do this by phone, but also via email, social media and WhatsApp.

Working in a Telenet contact centre, that is...
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Training

At Telenet you can expect solid training. During the first few months, we don't let go and prepare you for any situation or customer that comes your way. Why do we invest in you? Because we believe in your qualities as a Difference Maker, of course.

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Customer contact

In our contact centres, you don't just read off a script. You talk to the customers, get to know them and strive together for a sustainable solution, with customer satisfaction as the main focus. A sympathetic, human moment: that is what we want to offer our customers again and again.

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Varied work

A job as an advisor in one of our contact centres, that's not like a robot hanging on the phone with customers from 9 to 5. Your tasks are varied and include help via e-mail, social media and WhatsApp. In addition, you are behind the wheel of your own career. Do you want to grow? We will give you every opportunity to reach your full potential.

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The Telenet family

At Telenet you'll be welcomed with open arms by an enthusiastic gang of colleagues and a motivating team coach. Get ready for lots of fun (online) group activities, friendships for life and a flexible home working policy.

A perfect match

  • You are empathetic, capable of listening and solution-oriented.
  • You are very communicative and always put customer-friendliness first. Together with your customer, you strive for a sustainable solution.
  • You are eager to learn and know how to really make a difference for the person at the other end of the line or screen.

You make the story

“A ready-made script? No way. Our customers are just happy to get a real person on the phone. - You go for the way that suits you best. You make the story."

 

Tony, advisor

Feel like a new challenge?